Senior Physician & Professional Services Business Partner

Building

Location:

Support Services Building Department:1008600 PHYSICIAN SERVICES - EH SS Job Description:

Serves as a key partner to Essentia Health’s employed physicians and practitioners, and their leadership in achieving our Aspirational Aim of Engaged and Inspired People. Leads the development of essential systems, workflows, and tools to support operations and leadership with physician and advanced practice employment-related models and its needs. As required, directly manages and facilitates resolution of complex, high-risk, and sensitive matters, serving as the escalation point for issues that cannot be addressed through standard operational workflows.

This role requires exceptional discretion, cross-functional collaboration, and deep expertise in regulatory requirements and best practices for a strong medical staff workforce. Reporting to the Senior Director of Physician & Professional Services, this role works directly with all levels of leadership across the enterprise.

Key Responsibilities:

• Design and implement essential systems, workflows, and tools to ensure consistent, timely, and effective support for physician and practitioners’ employment-related needs. This will require close collaboration with operations, clinical leadership, and Human Resources
• Develop and maintain strong relationships with leaders and key stakeholders to anticipate workforce challenges and design proactive solutions
• Serve as a key partner and subject matter expert to CMOs, Presidents, and clinical leadership in helping to navigate and plan for matters involving physicians’ and practitioners’ employment
• Provide subject matter expertise and support compliance with contracts, medical directorships, outside work approvals, clinical FTE structures, job descriptions, CMS requirements
• Lead and manage through impartial and confidential investigations into workplace concerns, complaints, or allegations involving physicians and advanced practice professionals, including gathering relevant information, interviewing involved parties, reviewing documentation, and ensuring compliance with organizational policies, legal requirements, and regulatory standards
• Provide coaching and consultation to leaders and stakeholders on sensitive provider-related issues, ensuring confidentiality and alignment with organizational policies
• Manage the coordination, documentation, and execution of these key activities as assigned and needed
• Provide oversight and project management for key activities and initiative implementation, including measurement of outcomes and sustainability
• Leverages data, analytics, and feedback to recommend strategies that improve employee workplace satisfaction, reduce turnover, and enhance organizational effectiveness

Collaborate and facilitate alignment across departments including but not limited to:

• Legal (e.g. employment contracts, separation agreements, regulatory matters)
• Medical Staff Services (e.g. maintaining clinical standards)
• Human Resources (e.g. benefits, technology, employee relations, leaves, accommodation)
• Provider Compensation (e.g. model design, deployment)

Education Requirements:

• Bachelor’s degree in Human Resources, Healthcare Administration, Business Administration, or related field

Required Qualifications:

• Minimum of 5 years of progressive experience in human resources, or related healthcare leadership roles
• Demonstrated experience handling highly sensitive, complex, and confidential issues with discretion
• Proven success in building relationships with senior leaders, providers, and cross-functional teams
• Strong skills in organizational change, strategic planning, program development, and project management

Preferred Qualifications:

• Master’s degree
• Direct experience partnering with physicians, advanced practice providers, or senior healthcare leaders
• Proven ability to build trusted relationships and influence at the executive level
• Deep understanding of healthcare workforce dynamics, including physician/provider retention and engagement trends
• Working knowledge of the concepts of credentialing, privileging and payer enrollment
• Familiarity with physician/provider recruitment, retention, and…