Accounts Payable Supervisor

We are seeking an experienced Accounts Payable Supervisor to lead daily Expense Payables operations for a large automotive aftermarket and distribution organization. This role oversees the accurate, timely, and compliant processing of expense reports, corporate card transactions, and non-PO invoices while ensuring departmental KPIs, service-level agreements (SLAs), and production goals are met.

The Supervisor will lead a team of Accounts Payable Coordinators and Specialists, support offshore business process outsourcing (BPO) operations, resolve escalated issues, and drive continuous process improvement while maintaining strong internal controls and audit compliance.

• Operations & Performance: Oversee high-volume expense payables processing, monitor KPIs, SLAs, production metrics, error rates, and audit findings, and ensure accurate month-end close activities and departmental reporting.
• Service & Issue Resolution: Manage Service Now queues, resolve escalated inquiries from internal stakeholders and field locations, troubleshoot system issues in partnership with IT, and support internal and external audits.
• Team Leadership: Coach and develop AP Coordinators and Specialists; manage performance reviews, training, onboarding, corrective actions, staffing coverage, and overtime needs.
• Offshore Support: Assist in overseeing offshore BPO team members to ensure productivity, service quality, and compliance with established standards.
• Process Improvement & Controls: Maintain process documentation, identify workflow efficiencies, and ensure adherence to company policies, internal controls, and accounting standards.
• Stakeholder Partnership: Deliver responsive customer service, communicate effectively across departments, and support additional projects and initiatives as assigned.

• 3+ years of supervisory experience in Accounts Payable or a related finance function.
• Strong knowledge of AP processes and accounting principles.
• Advanced Excel skills and strong overall computer proficiency.
• Excellent analytical, problem-solving, organizational, and critical-thinking skills.
• Experience managing competing priorities in a fast-paced environment.
• Strong written and verbal communication skills with a customer-focused approach.
• Demonstrated process improvement, conflict management, and employee relations experience.
• Proven ability to coach teams, drive accountability, and support operational performance.

• Bachelor's degree in Accounting, Finance, or a related field, or equivalent experience.
• Experience with People Soft or a similar ERP system.
• Experience supporting offshore BPO teams and high-volume transaction processing.