National Accounts Service Delivery Specialist

Division 32 Duluth, GASummary

Responsible for managing post-sale service relationships for assigned national and multi-location customers; ensure inspections, service, and repair activities are executed in accordance with customer requirements, third-party compliance standards, and contractual obligations.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Establish and maintain post-sales relationships with assigned national and multi-location customers.

Review customer requirements, third-party compliance standards, and set up inspection dispatches accordingly.

Monitor and review inspections monthly to ensure all dispatches are completed, updated, or canceled as needed.

Create deficiency proposals, generate and dispatch repair work orders, and communicate repair timelines to customers.

Follow up on completed inspections to confirm service quality and identify additional service opportunities.

Conduct periodic check-ins with clients between service intervals to maintain engagement and satisfaction.

Address customer inquiries regarding billing, pricing, inspections, and service-related issues.

Coordinate with internal operations teams and approved partners to ensure timely and accurate service delivery.

Education and/or Experience Bachelor’s Degree and 5+ years of experience in service operations, national accounts, or account coordination; experience managing inspection and service workflows; experience in fire protection, life safety, inspection, or field service environments preferred.

Computer Skills Microsoft Office applications and CRM systems, Service Trade preferred.

Physical Demands Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; walk; use hands to finger, handle, feel and reach with hands and arms.
*** AGENCY NOTICE
*** Agency Submissions:
Century Fire Protection does not accept unsolicited resumes from external Headhunters, staffing agencies or search firms. Any resume submitted without a signed agreement will be considered property of the company, and no fees will be paid.

Century Fire Protection is one of the largest and most successful full-service fire protection companies based in the Southeast and we are still growing! There are a wide range of positions and countless opportunities for career growth. Each employee is empowered to do their job and serve our clients. There is no better place to work in the industry!

We are experts in design, fabrication, installation, and maintenance of all types of fire protection systems in virtually all commercial markets for each stage of a buildings life cycle. Headquartered in Duluth, GA, Century Fire has more than 20 offices across seven states including Alabama, Florida, Georgia, Kansas, North Carolina, South Carolina, Tennessee, Texas, and Virginia.

Benefits We believe our people are our biggest asset and as such, we offer comprehensive benefits, education, and training to ensure employees succeed and grow. Benefits include:

Medical Dental Vision Flexible  Spending Accounts Voluntary Life Insurance Short-term & Long-term Disability Paid Time Off Paid Holidays
401(K) with Company Match Employee Assistance Program Employee Relief Fund Supplemental Insurance including Critical Illness, Hospitalization & Accident Century Fire Protection is a GREAT place to work! Come and GROW WITH US!