Product Support Representative

Overview

Job Title: Product Support Representative

Reports To: Site Operations Manager

Location: Duluth, MN

Company: Aspen Aerials, a TIME Manufacturing Company

TIME Manufacturing Company is a leading global manufacturer of vehicle-mounted aerial lifts, digger derricks, bucket trucks, and bridge inspection equipment. Through its renowned brands—Versalift, Ruthmann, Bluelift, France Elévateur, Movex, Brand

FX, and Aspen Aerials—the company serves diverse industries, including electric utility, telecommunications, bridge inspection, tree care, and other fleet-supported sectors. With a strong commitment to innovation, quality, and customer satisfaction, TIME Manufacturing Company designs and manufactures top-tier products that enable professionals to operate safely and efficiently at various heights.

Perform inspections, maintenance, and repairs to Aspen Aerials Bridge Inspection Units (UBIU). You would also be training individuals in the proper operation, maintenance, troubleshooting and repair of UBIUs. Interact with owners and users in person and on the telephone to provide technical service. Majority of the work will be done at the customers location. Travel to the customer is done typically by air, home on the weekends.

Travel can be planned around your schedule. When working on the road all expenses (travel, meals, lodging) and time will be paid for.

• Communicate with customers over the phone, in writing and in person to gain an understanding of equipment concerns and to provide technical service needs.
• Assist in the preparation and maintenance of training materials, parts, and service/operators’ manuals.
• Travel to customer’s location to perform inspections, training and repairs of UBIUs in compliance with company policies and procedures.
• Travel can be both domestically and internationally. Home on the weekends, typical travel/work week is Monday to Friday or Monday to Saturday.
• Prepare, submit and review inspection reports with customers.
• Process service, warranty, inspection and expense reports in compliance with company policies and procedures.
• Work with service providers and users to resolve warranty and service issues.
• Operate and inspect UBIUs prior to delivery and provide correction lists to Production Manager.
• Perform diagnostic tests on UBIUs utilizing electrical and hydraulic test equipment.
• Perform repairs on UBIUs at Aspen Aerial’s facility and at the customer’s facility.
• Support the production department through training and development of personnel.
• Participate in the annual “Aspen Aerials Service School”.
• Perform other duties as assigned.
• Participate in company training activities to improve overall work performance.
• Comply with all Aspen Aerials policies and procedures.

• Advanced mechanical ability
• Advanced troubleshooting of hydraulic systems, electrical systems, and electronic controls
• Technical writing
• Proficient in Microsoft Suite (Word, Excel and Power Point)
• Ability to work both independently and cooperatively
• Ability to prioritize and work several projects simultaneously
• Ability to speak in front of groups and with individuals using strong grammar and communication skills
• Able to obtain and maintain a CDL (commercial driver’s license)
• Able to obtain and maintain a passport
• Ability to solve technical problems and at times with limited resources
• Ability to interpret work instructions furnished in written, oral, diagram or schedule form
• Able to talk, hear, walk, sit, use hands, climb or balance, stoop, kneel, crouch or crawl
• Able to lift and or move up to 75 pounds
• Specific vision abilities required by this job include close vision, distance vision, color and ability to adjust focus
• Able to operate UBIUs from the basket over bridges

• Comprehensive health, dental, and vision insurance plans
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities
• Collaborative and innovative work environment

Aspen Aerials, a Time Manufacturing company, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

• Entry level

• Full-time

• Information Technology

• Machinery Manufacturing