Suite Server & Attendant

Title Suite Server & Attendant Hourly Wage $13/hr + Gratuities
** Must be able to commit to working at every men’s UMD hockey game.

Summary Suite Server & Attendants are the catering operators of the AMSOIL Arena Suites during sport events and concerts! They are responsible for efficiently running food and beverage services during an event, from set up, serving, cleanup and providing guests with an exceptional experience.

Requirements & Competencies At least 2 years of customer service experience is required.

Basic math skills and cash handling skills required.

Ability to use a point-of-sale system.

Ability to ensure a high level of customer service

Ability to adapt to changes, delays, or unexpected events

Ability to move quickly throughout the complex.

Ability to stand and walk for hours at a time.

Excellent organizational and time management skills.

Preferred Requirements At least one year of serving and/or bartending experience.

Essential Functions (Reasonable accommodations may be made for individuals with disabilities.)Responsible for providing exceptional hospitality while serving food and beverage to all suite holders and single game renters during events hosted at the DECC in AMSOIL Arena.

Perform exceptional and prompt customer service to all guests.

Speak courteously to all customers to determine their needs and assist.

As required, assist with all catering functions and perform additional serving and/or bartending roles.

Review event sheets to ensure event areas are set up correctly.

Serve hors d'oeuvres and/or set up, monitor and serve a buffet line, as required.place orders and process payments using the point of sale.

Supply alcohol services in addition to food services for guests in the suites.

Responsible for clearing, closing and cleaning the suites and service areas.

Perform opening and closing duties as required.

Easily adapt to changes, delays, or unexpected events.

Create and maintain a professional and hospitable appearance and atmosphere.

Follow all sanitation, health, and safety protocols

Schedule

This position is part-time with a schedule based on DECC event needs. The Suites are at their busiest schedule from October to May. This position is mostly afternoon and evening shifts on weekends and may include some weeknights and holidays. Hours per week will vary from 0-20. Availability for UMD Men’s Hockey games is essential.

Uniform Uniform Shirt and a name tag are provided by the DECC. Employees are required to provide black dress pants (no leggings or jeans) and black shoes (plain black tennis shoes are acceptable). Long hair must be pulled back.

Supervisory Responsibilities None Work  Environment While performing the duties of this job, you will frequently be exposed to wet and/or humid conditions and moving mechanical parts. The employee is occasionally exposed to extreme cold (freezing winter weather) and extreme heat (humid and up to 90 degrees). The noise level in the work environment is usually moderate but can occasionally be extremely loud.

Physical Demands While performing the duties of this job, you are required to stand and to use your hands and arms to carry loaded food, drink and dish trays. You must frequently lift and/or move up to 25 pounds, bending, reaching, squatting and pushing carts. A Server must be able to navigate busy and crowded areas safely and quickly. There can be long stretches of standing in place.

Travel Required No Additional  Eligibility Requirements Must be 18 years of age or older.

Successful completion of reference checks

Successful completion of a background check

Successful completion of a drug test, if applicable

Work Authorization/Security Clearance Requirements The DECC uses USCIS Form I-9 to verify the identity and employment authorization of…