Wireless Retail Sales Specialist - Duluth, MN

Wireless Retail Sales Specialist

Duluth, MN (250795)

At Consumer Cellular, we are redefining Retail!
So you’ll be part of a team dedicated to building relationships with customers, offering personalized solutions, and creating an experience that turns clients into friends.

Consumer Cellular is committed to going above and beyond to ensure customers have everything they need and nothing they don’t. Our focus is on partnership and a friendship‑like relationship with customers.

We have a Consumer Cellular retail store in your community, a place where customers can stop by to check the latest wireless products and services or visit with friends.

Consumer Cellular is adding to our team of incredible relationship builders, conversation havers, and wireless technology lovers. A key member is the Retail Wireless Sales Specialist, who works directly with customers, listening to their needs and ensuring we provide a product-based solution. Our Retail Wireless Sales Specialists are motivated by delivering a world‑class experience, where customers leave with a smile and a working phone.

Our Retail Wireless Sales Specialists earn between $17–$19/hour plus uncapped commission
. The position is classified as modified full‑time, ranging between 30 to 39 hours per week. Most employees in this role average about 35 hours per week, offering a consistent schedule with flexibility.

• Brand Ambassador – Ensure the store is comfortable, welcoming, and always open for guests. Encourage bringing your authentic self to work each day, reflecting our core value of “Happy Employees make Happy Customers.”
• Relationship Builder – Build relationships with guests, team members, and field leadership. Practice active listening, finding solutions, and initiating conversations.
• Product and Services Enthusiast – Receive training on our products and services, translating technology into real‑world conversations. Attend meetings, training sessions, and work with the team to ensure you have the knowledge to provide the best care.
• Account Management – Set and be available for guest appointments. Investigate and solve problems when reviewing guest accounts, determining the best plans and offers. Document customers’ accounts with relevant notes and details.

• Education and
  
  Skills:
  
  
  • High school diploma or equivalent experience.
  • Positive attitude and ability to prioritize customers.
  • At least six months of customer service experience in a retail setting.
    Bonus points if you have worked in the wireless industry.
  • Experience operating a POS system and ensuring accurate transactions.
  • Proficient with MS Office (Word, Excel, PowerPoint).
• Schedule and Attendance:
  • Flexibility, including weekends.
  • Retail store open six to seven days a week. Hours vary between 9:00 a.m. and 6:00 p.m. on most days.
• Physical Requirements:
  • Ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items, including standing for 6–8 hours.
  • Move around the store, assist customers, and maneuver merchandise when necessary.
  • Regular store cleaning, including cleaning display cases, shelves, and maintaining a safe environment.

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, we are trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top‑rated, 100% U.S.‑based customer support. With 3,000 employees across the U.S., we have earned recognition as the most awarded wireless brand for customer service and were ranked #1 in coverage and satisfaction by the American Customer Satisfaction Index in 2024.

Consumer Cellular offers its products nationwide through more than 50 company‑owned neighborhood stores, online at , by phone at (888) 345‑5509, and at leading retailers such as Target and Walmart.

• Minimum Salary: $36,750
• Maximum Salary: $46,200

This reflects the anticipated base salary range…