Off campus Client Coordinator at Safe Haven

Off campus Client Coordinator at Safe Haven

The Client Coordinator is the first point of contact for survivors utilizing the Safe Haven Resource Center. The position’s primary duties are responding to client needs and assessing their situation and connecting them with the appropriate Resource Center program and/or resource.

• Greet clients and walk-ins at the Resource Center, and answer hotline calls
• Call clients to schedule appointments and make reminder calls with support services
• Familiarize clients with the Resource Center by informing them of services and orientating them to the space
• Effectively respond to crisis situations and function well under pressure
• Keep accurate records on each client served with the Apricot database by completing data entry
• Maintain Resource Center security at all times
• Follow through with assigned, and/or self-directed tasks
• Be warm, friendly, positive and approachable
• Attend to space and client needs (cleaning, laundry, assisting in providing basic needs to clients)
• Adhere to agency confidentiality policies
• Physically attend to the various needs of the Resource Center
• Maintain professional boundaries with co-workers and clients
• Other duties as assigned

• Education, Experience and
  
  Skills Required:
• Knowledge of and/or experience working with people from diverse groups
• Strong computer skills (word processing, data entry, spreadsheets)
• Strong verbal and writing skills, interpersonal skills, organizational skills and problem solving skills
• Ability to be self-directed and motivated
• Understanding of the dynamics of domestic violence
• Understanding of trauma-informed care for survivors of domestic violence

• Since this is an off-campus position, a car is preferred, but not required

• Eligibility is required for this position, and if eligibility is lost, the position can no longer be funded by CSS. Employers may choose to subsidize wages, but this is not guaranteed. Questions? Contact Financial Aid to discuss your eligibility
• Safe Haven Shelter & Resource Center does not discriminate on the basis of race, color, creed, national origin, religion, sex, affectional orientation or gender identity, political affiliation, marital status, status with respect to public assistance, disability, or age in the delivery of services or employment practices

• Seniority level:
  Entry level
• Employment type:
  
  Internship
• Job function:
  Administrative
• Industries:
  Higher Education