Customer Care Representative; Asheville, NC; Dumas, Texas; Jupiter, Florida

Overview

Customer Care Representative – In-person Full-Time, Inbound Calls Only, No Quotas, $19- $20/Hour, Excellent Benefits

This full-time role is ideal for someone who values a relaxed, supportive environment focused on quality interactions rather than meeting quotas. You’ll handle incoming calls and emails, with no outbound telemarketing and no quotas to meet, allowing you to focus on delivering exceptional service.

• Work-Life Balance: Monday through Friday schedule, with a 40-hour workweek from 8:00 a.m. to 4:30 p.m. Shifts may vary slightly in coordination with our call center in Dumas, Texas.
• Convenient
  
  Hours:
  
  No night or weekend shifts, plus paid time off for major national holidays.
• No Solicitation/Sales Calls: Our company does not engage in sales calls. We are committed to providing a focused and efficient environment for our team to serve our customers.
• An abundance of benefits: Competitive Salary starting at $19.00 - 20.00/hour;
  Paid Personal Time Off;
  Paid National Holidays Off;
  Medical insurance for employees plus family that includes dental and vision - with up to 90% paid by the company;
  Shares of company stock through the Employee Stock Ownership Plan (ESOP); 401K Saving Plan;
  Professional development; we prefer to promote from within as much as possible;
  Dental insurance with basic package 100% free to employees;
  Vision Insurance;
  Flexible Spending Account;
  Hospital Indemnity;
  Met Law Program;
  Discounts on Company Products;
  Casual dress – every day is casual Friday.

• Providing exceptional customer care through various platforms, including phone, email, and chat, to support orders, resolve issues, and answer questions with accurate, valid, and complete information.
• Identifying and assessing customers’ needs by thinking creatively and empathetically to ensure each person feels heard and respected.
• Use effective problem-solving skills and knowledge to support team members collaboratively.
• Learning, understanding, and supporting all marketing initiatives, including new product releases and changes to existing products.
• Proactively learning and understanding policies and documents to better assist Field Representatives and their customers with courteous, efficient, and complete information.
• Support Field Representatives and their customers, ensuring each person feels valued and receives the best possible assistance. The ideal candidate will be empathetic, courteous, and passionate about helping others; should be a problem solver with high attention to detail, effective listening skills, and accountability.
• Interact daily with Field Representatives and customers via phone, email, and chat; maintain professionalism in written and verbal communication, with patience and empathy. Responsibilities include assisting with orders, resolving issues by finding the best solutions, and providing accurate, relevant information about products and services. Roles may evolve over time.

Department:
Customer Care

This is a non-management, full-time position.