Qa Regulatory & Compliance Officer

Quality Assurance Regulatory and Compliance Officer

August 2026 Supervisor's

Title:

Quality Assurance (QA) Manager

Reports to:

QA Manager Department:
Quality Assurance Exempt Status:
Non-Exempt Status

Work Schedule:

Monday – Friday, on call as needed.

The Regulatory and Compliance Office at our dairy facility ensures that the organization adheres to all relevant industry regulations, standards, and compliance requirements. This role will focus primarily on managing regulatory documentation, document control, and supporting our valued customers. The position will also involve managing export documentation and facilitating smooth communication between internal teams and external stakeholders to maintain the facility's regulatory standing.

Essential Functions Responsibilities include but are not limited to:

• Maintain quality systems in compliance with applicable regulations (e.g., FDA, USDA, ISO, GMP, FSMA, HACCP).
• Monitor and interpret regulatory requirements and ensure the organization remains compliant with evolving regulations.
• Prepare and manage regulatory submissions and documentation.
• Conduct regular audits and inspections of processes, documentation, and products to ensure adherence to compliance standards.
• Prepare detailed compliance reports and present findings to the QA Manager and regulatory body as required.
• Stay current with changes in relevant laws, regulations, and industry standards to update compliance policies accordingly.
• Respond promptly and professionally to customer inquiries via email, phone, and/or chat.
• Assist customers with product-related questions, technical issues, and troubleshooting.
• Provide step-by-step guidance and clear instructions to help customers resolve problems effectively.
• Maintain a high level of customer satisfaction through timely and empathetic communication.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Resolve customer issues promptly and professionally, ensuring customer satisfaction.
• Responsible for maintaining the document control program.
• Establish and maintain records retention timelines.
• Ensure document storage complies with laws and regulations.
• Responsible for making sure documents are audit-ready and the ability to retrieve documents as needed for audit.
• Maintain and process needed documentation for export purposes.
• Maintain and process the documentation needed for the company's licenses.
• Develop a deep understanding of Panhandle Products' features, products, and functionality.
• Stay updated on product changes, enhancements, and updates to provide accurate support.
• Contribute insights and feedback to production based on customer interactions.
• Create and maintain support documentation, FAQs, and troubleshooting guides for internal and external use.
• Gather and analyze customer feedback and complaints to identify trends, pain points, and areas for improvement.
• Share actionable insights with relevant teams to drive production enhancements and customer satisfaction.
• Promotes and adheres to all policies and procedures relating to Good Manufacturing Practices (GMP's), food safety, and regulatory compliance.
• Complies with all applicable food safety regulations and mandates (Safe Quality Foods, Food and Drug Administration, Pasteurized Milk Ordinance).
• Complies with all company food safety policies and procedures (including Good Manufacturing Practices).
• Responsible for providing food safety and quality feedback to the appropriate manager.
• Perform other duties as assigned.

• B.S. degree in Food Science, Chemistry, Animal Science, Dairy or related majors.
• Strong communication skills, both written and verbal.
• Must have up-to-date knowledge of FMSA, GFSI Standards, and a concrete understanding of food processing,…