Customer Service Administrator

Customer Service Administrator

Based in Cumbernauld, fully office‑based role with free parking on‑site.
Full‑time role 8:30am to 5:00pm Monday to Friday.
Temp contract for a minimum of 8 weeks with potential for extension.
Pay rate of £14.00 per hour + holiday pay.

Search Consultancy are delighted to be working with a leading business based in Cumbernauld to recruit a Customer Service Advisor on a Temp Contract for at least 8 weeks to support on a project.

The successful candidate will be working in a supportive and lively team taking full responsibility for emailed enquiries, customer returns/repairs coordination and associated administration.

• Taking ownership & management of the enquiries & returns inbox – dealing with a high volume of enquiries in a courteous & professional manner
• Processing return & repair requests, ensuring that return labels are correctly issued to customers in good time
• Providing customers with tracking information
• Escalating more in-depth or complex return & repair requests to the relevant team member for pick‑up
• Ensuring that all return & repair requests are correctly logged on the internal system and updated on Excel sheets
• Various other ad‑hoc customer service & administrative tasks as required/directed

• Previous experience within Customer Service – preferably multi‑channel office‑based – this experience is ESSENTIAL
• First class written communication skills – as the vast majority of this role will be dealing with emailed correspondence
• Solid IT skills (particularly MS Excel) with the ability to pick up new systems quickly

If this is the role for you, apply now!

Please note that only applicants who have the required skills and experience detailed above will be considered for this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.