Bank of Scotland - Customer Support

Job Details

Job Title: Customer Support

Location: Dumbarton – High Street G82 1PQ

Hours: 35 hours per week, including Saturdays

Schedule: Full‑time

Salary: £26,200 per annum, increasing to £26,950 after six months

Flexible Working: Flexible working options available – can work across branches within reasonable distance

You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle everyday banking tasks, the heart of this role is helping people through important moments – offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently.

You’ll also recognise opportunities to connect customers with the right products and services. As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.

A minimum of 12 months customer service experience.

People‑centric – honest, genuine, caring about helping people with their finances (no previous financial services experience required). Ability to quickly build relationships to give customers a fantastic experience.

The passion to put yourself in the customers’ shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.

The commitment to deliver on your promises and go above and beyond for your customer.

A genuine teammate – collaborating closely with colleagues to ensure your customers’ needs are met.

• Generous pension contribution of up to 15%
• Annual performance‑related bonus
• Private medical benefit with BUPA
• Share schemes
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles
• Range of wellbeing initiatives and generous parental leave policies
• Annual salary review on 1
  
  April
• Full uniform provided

We’re disability confident. If you’ve an adjustment you’d like to be made to our recruitment processes, let us know.