Council Information Officer Part-Time - WDN

Job Description

As this post is part-time, the salary will be pro-rata to the hours worked.

Work Pattern: 9.30am to 4pm Wednesday, Thursday and Friday with an unpaid 30-minute break.

We are looking for a friendly, professional and organised individual to join our busy Council reception team.

As the first point of contact for residents, visitors and partner agencies, you will play a key role in delivering excellent customer service and ensuring that enquiries are handled efficiently and courteously.

This is a fast-paced environment where no two days are the same. You will be responsible for welcoming visitors, managing enquiries across multiple service areas, and supporting the smooth operation of the reception area.

• Greet and assist members of the public in a professional and welcoming manner.
• Handle face-to-face, telephone and email enquiries.
• Provide information and guidance on Council services.
• Signpost customers to the appropriate departments and external agencies.
• Manage appointments, bookings and visitor records.
• Process forms, applications and payments where required.
• Maintain accurate records and update computer systems.
• Support customers who may be vulnerable or experiencing difficult circumstances.
• Ensure reception and waiting areas are maintained to a high standard.
• Work collaboratively with colleagues across a range of Council services.

• Have excellent communication and interpersonal skills.
• Be confident dealing with a diverse range of customers.
• Demonstrate strong customer service skills in a busy environment.
• Be able to remain calm and professional under pressure.
• Have good IT and administrative skills.
• Be organised, accurate and able to prioritise competing demands.
• Work effectively both independently and as part of a team.
• Have experience in a reception, customer service or administrative role (desirable).

The successful candidate will benefit from the following:

WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance. In addition to this there are also additional benefits:

• Access to the Local Government pension scheme (LGPS) with an employer's contribution of at least 19.3% and all associated benefits
• A minimum of 25 days annual leave, increasing a day each year up to 35 days as well as 8 fixed public holidays each year
• Access to employee wellbeing supports including occupational health & counselling if ever you need help and support
• For information about West Dunbartonshire Council please click on the following link and see why we are an employer of choice:
  About Us
• More information on the benefits of working within West Dunbartonshire Council, can be found using the following link:
  Benefits of Working with us