Service Manager

Position: Service Manager (Permanent)
Service Manager, Permanent , £43,000 – £48,000, Dumbarton, Car Allowance up to £6,656

Benefits:

* Competitive salary of £43,000 – £48,000

* Car allowance up to £6,656 per year

* Permanent, full-time role with stability and long-term opportunities

* Join a reputable, growing business with a strong focus on service excellence

* Ongoing training and development provided where required

Responsibilities:

* Oversee the day-to-day management of the service department

* Lead, support, and motivate a team of service engineers

* Manage daily operations, scheduling, and workload allocation

* Maintain high levels of customer service through clear communication and effective problem-solving

* Ensure compliance with company policies, Health & Safety regulations, and industry standards

* Maintain and monitor service records, contracts, and compliance documentation

* Plan, coordinate, and schedule service works to meet deadlines and client requirements

* Identify additional/variation works outside contract scope and produce quotations

* Drive operational improvements to enhance efficiency and service delivery

Requirements:

* Proven experience as a Service Manager within Mechanical, HVAC, or Air Conditioning sectors

* Strong technical knowledge of HVAC systems, especially Air Conditioning & Ventilation

* Excellent customer service skills with strong problem-solving abilities

* Effective communication, leadership, and organisational skills

* Competent in Microsoft Office (Word, Excel, Outlook, etc.)

* Good understanding of Health & Safety regulations and quality management systems