Clerical Officer

Clerical Officer (Front of House)

Band 2 | Administration Services, Acute & Diagnostic Directorate

Location:

DGRI / MHTC

We are looking to recruit a motivated and enthusiastic Clerical Officer to join our Front of House Administration Services team.

This is a key role supporting the day-to-day running of reception services across a range of clinical areas. You will be the first point of contact for patients, visitors and staff, providing a professional and welcoming service while ensuring accurate and timely handling of patient information to support clinical teams.

• Managing telephone and face-to-face enquiries at reception
• Booking appointments, admissions and clinics
• Supporting clinical teams with administrative and data input tasks
• Preparing and maintaining patient documentation and electronic records
• Coordinating communication across departments and supporting patient flow

• Strong communication and interpersonal skills
• Good IT skills with attention to detail and accuracy
• Ability to prioritise workload and work in a busy environment
• A flexible and team-focused approach with a "can do" attitude

Previous administrative or reception experience is desirable.

You will be joining a supportive team where you can develop your skills and contribute directly to delivering high-quality patient care within NHS Dumfries & Galloway.

We are looking for an enthusiastic and motivated individual to join NHS Dumfries and Galloway’s Acute & Diagnostic Administration team as a Clerical Officer within our Front of House service, based at Dumfries and Galloway Royal Infirmary (DGRI) / Mountainhall Treatment Centre (MHTC).

As a Clerical Officer, you will play a vital role in delivering high-quality clerical and administrative support across multiple areas, including:

• DGRI:
  Main Reception, Orthopaedics, Outpatients, Oncology, Day Surgery Unit, and Wards
• MHTC:
  Bay 3 and Ophthalmology Theatres

• Providing reception, administrative, and clerical support in designated areas
• Working closely with clinical teams to ensure accurate and timely completion of documentation, including discharge paperwork and electronic case notes
• Supporting service objectives by assisting in various areas as required

• A team player with a flexible, "can-do" attitude
• Organised and detail-oriented, with strong communication skills
• Self-motivated, enthusiastic, and committed to delivering excellent service

• Full support will be provided by colleagues, Team Leaders, and Administration Services Managers
• PVG clearance is required for this post
• Shortlisted candidates must attend an in-person interview

For informal enquiries please contact Julie McAughtrie ughtriet