Retail Customer Advisor

Retail Customer Advisor (Dumfries) – 16 Hours

Part‑time

Three Retail Customer Advisor

Location:

Unit 18 The Loreburne Shopping Centre, Dumfries, United Kingdom, DG1 2BD

Salary: £13.72 per hour + an on‑target bonus of 15%, paid out monthly based on your store's performance

• Customer Engagement:
  Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
• Service Excellence:
  Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement:
  Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency:
  Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a prompt resolution.
• Customer Focused:
  Deliver exceptional customer service and understand customer needs.
• Team
  
  Collaboration:
  
  Work well within a team to contribute to a positive and high‑performing environment.
• Problem Solving:
  Resourcefully and proactively resolve customer enquiries and challenges.

Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.

Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. Ongoing development opportunities will build your skills and confidence, enabling growth beyond the Customer Advisor role.

We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and more. We help with your career through our learning & development tools.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI Networks, we offer a range of reasonable adjustments to help you perform at your best during the interview process. If you require any reasonable adjustments or have an accessibility request (e.g., extended time, breaks in between online assessments, a sign language interpreter, assistive technology), please contact your recruiter directly or email  for guidance.