Junior IT Support Engineer

About the Role

We are looking for a motivated and enthusiastic Junior IT Support Engineer to join our User Support team. This is an excellent entry-level opportunity for someone looking to start or develop a career in IT within a large, complex organisation. You will play a key role in supporting staff across NHS Dumfries & Galloway, helping to ensure our digital services remain reliable and effective in supporting patient care.

• Provide first line IT support to staff across the organisation and troubleshoot hardware, software, and access issues.
• Support device deployment, configuration, and maintenance.
• Work with a range of technologies including Microsoft 365, Active Directory, and endpoint devices.
• Collaborate with senior engineers and specialist teams to resolve issues.
• Contribute to service improvements and knowledge sharing.

• Have a keen interest in IT and technology.
• Demonstrate strong problem-solving and communication skills.
• Are customer-focused and able to support users at all levels.
• Are willing to learn and develop within a structured support environment.
• Previous experience in IT support is desirable but not essential; we welcome applicants at the early stages of their IT career.

• A strong entry point into an NHS IT career.
• Exposure to a wide range of systems and technologies.
• The opportunity to work within a supportive and experienced team.
• Access to training and development opportunities.
• Career development: clear pathway to progress into a variety of IT roles, including IT Support Engineer (Band 4/5), Technical/Infrastructure roles, Application Support, Cyber Security, Digital Facilitation and Project roles.

NHS Dumfries and Galloway is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Dumfries and Galloway welcomes applicants from all sections of the community.

Some of our posts may require you to undergo a criminal records check. Changes as of 1 April 2025 to the Protection of Vulnerable Groups (PVG) scheme membership now mean more roles require PVG that may not have needed this check in the past. If you are successful in this role you will be notified which level of check is required by the recruitment team.

NHS Dumfries & Galloway has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is granted by the UK Border Agency. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.