Junior IT Support Engineer

About the Role

We are looking for a motivated and enthusiastic Junior IT Support Engineer to join our User Support team. This is an excellent entry-level opportunity for someone looking to start or develop a career in IT within a large, complex organisation. You will play a key role in supporting staff across NHS Dumfries & Galloway, helping to ensure our digital services remain reliable and effective in supporting patient care.

• Provide first line IT support to staff across the organisation & Troubleshoot hardware, software, and access issues
• Support device deployment, configuration, and maintenance
• Work with a range of technologies including Microsoft 365, Active Directory, and endpoint devices
• Collaborate with senior engineers and specialist teams to resolve issues
• Contribute to service improvements and knowledge sharing

• Have a keen interest in IT and technology
• Demonstrate strong problem-solving and communication skills
• Are customer-focused and able to support users at all levels
• Are willing to learn and develop within a structured support environment
• Previous experience in IT support is desirable but not essential – we welcome applicants who are at the early stages of their IT career.

• A strong entry point into an NHS IT career
• Exposure to a wide range of systems and technologies
• The opportunity to work within a supportive and experienced team
• Access to training and development opportunities

This is not just a job – it’s a career opportunity. The role provides a clear pathway to progress into a variety of IT roles, including:

• IT Support Engineer (Band 4/5)
• Technical / Infrastructure roles
• Application Support
• Cyber Security
• Digital Facilitation and Project roles

We are committed to supporting staff development and creating opportunities to grow within DDaT.

For informal enquiries please contact Brian Currie, User Support Manager on brian.curriet or Stephen Hall l3t

To find out more about working with NHS Dumfries and Galloway and for an insight into our friendly, beautiful corner of Scotland please visit our Work With Us web pages

APPLICATION PROCESS

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