Service Quality Improvement Lead

Based in Dumfries, requires travel around Scotland and north of England

Salary: From £38,500 to £49,500

Greenleaf House is a fast growing, trauma‑informed residential childcare organisation, dedicated to providing high‑quality therapeutic care for children and young people across Scotland. Since 2018, we have expanded to nine residential homes and through care flats, with ambitious plans for further growth across the UK. We are committed to delivering excellence in care, education, and therapeutic practice, ensuring the best possible outcomes for the children and young people we support.

The Service Quality Improvement Lead is tasked with enhancing the quality of care and services provided to children and young people in our homes across Scotland and the north of England. This role involves assessing current care practices, identifying areas for improvement, and implementing strategies to elevate the standard of care in accordance with Scottish and English regulations and best practices.

The individual will work closely with residential care teams, social workers, and regulatory bodies to ensure compliance with national care standards and to create a safe, nurturing, and supportive environment for all residents. The Service Quality Improvement Lead will monitor key performance indicators, conduct regular audits, and provide training and support to staff. The ultimate goal is to promote positive outcomes for children and young people, ensuring that their well‑being, safety, and development are prioritised in every aspect of residential care.

• Stay updated on all relevant regulations, legislation, and standards related to children's residential care in Scotland and England.
• Ensure the facility's policies and procedures align with current regulatory requirements.
• Collaborate with legal counsel to interpret and apply regulations effectively.

• Develop and update policies and procedures to meet regulatory requirements and industry best practices.
• Oversee the implementation of policies throughout the facility, ensuring staff understanding and adherence.

• Establish and execute a comprehensive monitoring and auditing program to assess compliance levels.
• Conduct regular audits and inspections to identify areas for improvement.
• Conduct Reg
  44 audits in compliance with English regulations.
• Collaborate with external agencies for third‑party audits and inspections.

• Develop and deliver training programmes for staff on compliance‑related topics.
• Ensure all staff members are aware of and understand their responsibilities regarding compliance.

• Develop and implement a robust incident reporting and investigation system.
• Lead investigations into incidents related to non‑compliance and develop corrective action plans.

• Establish and maintain a comprehensive system for documenting compliance activities and records.
• Ensure timely and accurate reporting to regulatory authorities.

• Serve as the primary point of contact for regulatory agencies, responding to inquiries and providing necessary documentation.
• Communicate compliance expectations to all stakeholders within the organisation.

• Identify opportunities for continuous improvement in compliance processes and systems.
• Collaborate with relevant departments to implement improvements and drive a culture of compliance.

• Ensure services work within legislation and frameworks to drive improvement.
• Workforce developmental improvements across all services.
• Monthly compliance and quality assurance reports produced to meet deadlines.
• Build positive working relationships with the Care Inspectorate and Ofsted to support business growth.

The Company reserves the right to vary duties and responsibilities at any time.

• Significant experience managing and auditing residential children's homes.
• Understanding of both Care Inspectorate and Ofsted regulations and expectations.
• Understanding and experience of Reg
  44.

With greater expectations come greater rewards. If you’re selected to become part of the Greenleaf family, you’ll not only enjoy a salary that’s higher than the sector average, but you’ll also enjoy a comprehensive benefits package and generous holiday entitlement.

You will be eligible for our wellbeing package, which includes an external EAP with a 24/7 wellbeing line and free counselling sessions, a health cash plan, which includes dental and optical cover, physio therapies, and a 24/7 GP helpline, and our Greenleaf For You platform, which gives you access to a wide range of discounts and savings.

You will also have access to a wide range of development opportunities. At Greenleaf we believe in progression, we look after our staff so that they can focus on caring for our young people.