Operations Controller

Job Overview

Managing daily operations and staff scheduling while ensuring a high standard of customer service.

• £15 per hour (night shifts)
• 42 hours per week with regular overtime opportunities
• Full training on company systems and processes
• Smart uniform provided
• Career progression and personal development opportunities
• Customer service training

• Manage and coordinate daily operations and staff scheduling.
• Supervise and support front line operational teams.
• Monitor patrol equipment and performance.
• Manage time and attendance systems.
• Respond to incidents including key holding and alarm activations.
• Participate and advise in the development of staff and strategic planning.
• Monitor and oversee contingency planning of manpower.
• Ensure compliance with Health & Safety procedures.
• Collect, disseminate, and distribute to operational managers information regarding operational issues that require immediate attention.
• Expedite follow-up action as required to resolve problems.
• Address and resolve customer and client queries professionally.
• Liaise with internal teams to maintain accurate systems and data.

• Full clean UK driving licence essential.
• Front line SIA licence desirable; training can be provided to the right candidate.
• Good understanding of Microsoft Office (Word, Excel, and Outlook).
• Flexible and reliable approach.
• Strong interpersonal skills and an ability to collaborate at all levels.
• Excellent written and verbal communication skills in English.
• Must be able to work as part of a team.