Administration Services Co-ordinator

Lead People. Shape Services. Make a Difference

Exceptional patient care starts with exceptional leadership.

Are you an experienced people manager who thrives on developing teams, leading through change and delivering results? Do you enjoy working in a fast-paced environment where your leadership has a direct impact on staff, services and patients?
If so, we'd love to hear from you.

As an Administration Services Co-ordinator, you'll lead and support teams across Front of House, A&E Reception and Secretarial Services within the Acute & Diagnostic Directorate. This is a highly visible leadership role with a strong focus on people management, service performance and continuous improvement.

• Lead and develop people
• Coach and support Team Leaders and staff, manage performance, appraisals, attendance and wellbeing, and help create a positive, high-performing culture.
• Drive service delivery
• Ensure services are safely staffed, operational challenges are managed effectively, and patients receive the best possible experience.
• Support change and improvement
• Lead improvement initiatives, implement new ways of working and help shape the future of administration services.
• Make key decisions
• Act as deputy to the Administration Services Manager, providing leadership and support across a range of operational and workforce matters.

• Significant people management experience (minimum 3 years)
• Proven ability to lead, motivate and develop teams
• Experience managing performance, attendance and employee relations matters
• Excellent communication and relationship-building skills
• Resilient, organised and confident under pressure
• A proactive approach to problem-solving and service improvement
• Strong IT and organisational skills
• Professionalism, integrity and discretion

• A rewarding leadership role with extensive people management responsibility
• The opportunity to influence services, develop staff and lead change
• Ongoing leadership and development opportunities
• Supportive management and colleagues
• The chance to make a real difference to patient care and staff experience

• Full support and mentorship provided by the Administration Services Manager
• PVG clearance required
• Shortlisted candidates will be invited to attend an in-person interview

If you're passionate about leading people, developing teams and delivering outstanding services, we'd love to hear from you.

For Informal Enquiries please contact Pauline Wells, Administration Services Manager lst

To find out more about working with NHS Dumfries and Galloway and for an insight into our friendly, beautiful corner of Scotland please visit our Work With Us web pages

Some of our posts may require you to undergo a criminal records check. Changes as of the 1 April 2025 to the Protection of Vulnerable Groups (PVG) scheme membership now sees more roles requiring PVG that may not have needed this check in the past. If you are successful in this role you will be notified which level of check is required by the recruitment team.

If you would like to read more information please visit:
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NHS Dumfries and Galloway is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Dumfries and Galloway welcomes applicants from all sections of the community.

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