Quality Assurance Facilitator

Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.

Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer expectations.

Let's simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?

The Quality Assurance Facilitator provides Quality Assurance support across shift operations in support of the Quality Assurance Business Plan, Quality Excellence Process (QEP), and overall business objectives. The role serves as the primary quality representative during non-office hours, ensuring customer and supplier quality concerns are effectively managed. The position is responsible for conducting audits, supporting product and process compliance, leading problem-solving activities, implementing corrective actions, monitoring quality performance, and driving continuous improvement initiatives to support defect reduction and customer satisfaction.

• Act as the primary Quality Assurance representative during non-office hours for customer and supplier-related quality issues.
• Conduct scheduled process and product as directed by the Quality Manager
• Initiate and manage containment actions for product and process non-conformances.
• Investigate quality concerns and support root cause analysis and corrective action implementation.
• Carry out testing and inspection activities on in-process products and materials.
• Monitor quality trends, analyse data, and report out-of-specification results.
• Perform process capability studies, Measurement System Analysis (MSA), and other process monitoring activities.
• Report, investigate, and follow up on internal non-conformances, ensuring effective corrective actions are implemented and verified.
• Support customer complaint investigations and supplier quality issue resolution.
• Provide quality-related training and coaching to operators and production personnel as required.
• Support D>1 and Zero PPM initiatives through defect prevention and scrap reduction activities.
• Lead and participate in Quality Improvement Process (QIP) activities.
• Act as a Subject Matter Expert within the Gates Production System for process problem-solving activities.
• Monitor, record, and report Level 1 problem-solving activities and communicate progress to relevant stakeholders.
• Promote continuous improvement and support teams in identifying opportunities to improve product quality and process performance.
• Ensure compliance with applicable quality management systems, customer requirements, and company policies.

Reporting to the Quality Manager, the Quality Assurance Facilitator provides quality leadership and technical support to shift teams within a manufacturing environment. The role works closely with Shift Coordinators, Team Leaders, Operators, and support functions to ensure product quality, process compliance, and customer satisfaction are maintained. The position requires sound judgement, attention to detail, and the ability to manage quality issues independently during non-office hours.

• Strong understanding of quality assurance principles and manufacturing processes.
• Effective problem-solving and root cause analysis skills.
• Excellent written and verbal communication skills.
• Strong organisational and time management abilities.
• Ability to work independently and make informed decisions.
• Strong analytical skills with the ability to interpret quality data and trends.
• Commitment to continuous improvement and customer satisfaction.
• Ability to influence and engage employees at all levels of the organisation.
• High attention to detail and focus on compliance and standards.

• No direct supervisory responsibility.
• Provides guidance, coaching, and quality support to Operators, Team Leaders, and Shift Coordinators.
• May lead quality improvement teams and facilitate problem-solving…