Restaurant General Manager

Restaurant General Manager Who is Taco Bell?

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone's favourite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organisations, that serve 42+ million fans each week around the globe. That's right... Taco Bell has 8,200+ restaurants in over 32 countries around the world, with offices in the U.S., Canada, UK, India, Australia, and Singapore.

And we don't plan to stop there.

We're not only the largest Mexican-inspired quick service brand (QSR) in the world, we're also part of the biggest restaurant group in the world:
Yum! Brands.

Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn't been done before... we will continue to be inclusive, bold, challenge the status quo and push industry boundaries.

We're a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we're  fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.

And all of that comes with fun, year-round events like holiday and cultural festivities, and development opportunities you can take advantage of from anywhere you are - just to name a few. We truly believe that where you work matters and taking care of our employees matters as much to us as taking care of our fans.

At Taco Bell, we're Cultural Rebels. Want to join in on the passion-fuelled fun? Learn more about the career below.

Reporting to the Area Coach, the Restaurant General Manager (RGM) manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximisation. As an RGM, you'll be at the heart of our restaurant's success, performing hands‑on work to train employees, responding to customer service needs, and modelling appropriate behaviours in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence.

• Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others
• Recruit and equip high quality operators to deliver great customer experiences
• Build a healthy and robust bench of developed and capable Managers and Team Members
• Leads performance management process for all employees in their restaurant
• Lead by example - be a culture champion and live by Taco Bell HUNGRY principles:
  Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful
• Leverage culture and people capability to fuel brand performance
• Provides leadership and coaching, developing Manager's and Team Members

• Ensure complete and timely execution of corporate & local marketing programs
• Ensure a safe working and customer experience environment by facilitating safe work behaviours of the team
• Control day-to-day operations by scheduling labour and ordering food and supplies, to successfully fulfil the needs of a £500k - £2.0m restaurant with average daily transactions of 500-800
• Ensure local health and safety codes, and company safety and security policies are met
• Drives customer‑focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards
• Utilises insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets
• Tracks, analyses and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback
• Builds SMART action plans to resolve issues in their restaurant
• Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets