Fuel Sales Administrator

Location: On site / Dumfries DG1 3PG
, UK
job type: Fixed term / Part-time
Sector and subsector: Office Support | Customer Service
Salary: Competitive salary

We’re looking for an enthusiastic and highly organised Fuel Sales Administrator to join our team at our Dumfries depot. Working with customers across the Rural and Agricultural sector, you’ll help drive sales of our fuel and lubricant range, identify opportunities with existing and prospective customers, and make sure every customer receives an excellent level of service.

The role is 20 hours per week, worked across Monday to Friday
, making it a great opportunity for someone looking for a part-time position within a busy, customer-focused environment.

Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land or even just a helping hand. We have the people, products, and services to help our customers get from where they are now to where they want to be.

This is why every role at Carr’s Billington is hugely important to our shared success and why we welcome talent from across all different backgrounds to work across our retail, feed, machinery, fuel and central support divisions.

Carr’s Billington Agriculture is a subsidiary company of The Billington Group, who are also the proud owner of Criddle & Co.& English Provender Company.

To provide efficient administrative support and deliver exceptional customer service within the fuels business. The role focuses on proactive upselling and ensuring consistently strong customer engagement across all communications.

The successful candidate would be expected to:

• Deliver high-quality customer service for both inbound and outbound telesales, resolving issues on first contact.
• Proactively contact past, current, and potential customers to convert calls into sales.
• Manage daily administrative tasks including order processing, quotations, and query resolution.
• Analyse sales data to meet or exceed performance targets.
• Liaise with Fuels planner and drivers to ensure timely and accurate fuel deliveries, enhancing customer satisfaction and retention.
• Work with the finance team to resolve account queries and support credit applications.
• Adhere to Company and Group policies and procedures, including but not limited to those relating to Safety, Health and Environmental.
• Ensure all relevant legislation and approved codes of practice, are adhered to in respect of ongoing compliance.

• Proven experience in customer service and communication.
• Demonstrating adaptability and flexibility.
• Proactive problem solving.
• Attention to detail and accuracy (order processing, compliance).
• Numerical and financial awareness.
• Confident in handling calls from prospecting to closing.
• Comfortable working in a small, collaborative team.
• Strong understanding of the sales process and product benefits.
• Resilience and persistence in sales, especially in outbound prospecting through spring a summer.
• Excellent analytical and interpersonal skills with a passion for sales and service.
• Ability to maintain long-term customer relationships. Customer retention is important.
• Experience with Microsoft Dynamics 365, CRM systems, MS office (Excel, Word, Outlook, Teams)
• Full UK driving licence.
• Knowledge of the fuel distribution process & Fuel industry standards.

As part of The Billington Group we offer a wide range of employee benefits including:

• An attractive salary package.
• Annual salary reviews in September each year.
• A minimum of 25 days annual leave.
• Opportunity to work for a well-established family-owned business with ambitions for growth and innovation.