Hardware Associate: Part Time

Hardware Associate:
Part Time - DUNCAN Job Description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. They emphasize department and product knowledge, provide information on product features, and are familiar with related items in order to sell an entire project. Associates greet, engage, and thank every customer in their department and provide basic service in adjacent departments. They focus on customer service and are skilled at finding and solving customer needs.

• Follow Home Depot’s GET Model of customer service, including Greeting, Engaging, and Thanking the customer.
• Actively seek customers throughout the store and escort Worth customers to appropriate merchandise, regardless of department.
• Ask open‑ended questions about the customer’s projects to determine their needs and level of expertise.
• Promote services offered such as Special Services, Tool Rental, Pro Desk, and Pro Services and recommend them appropriately.
• Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need.
• Educate customers about the whole project.
• Use the empowerment program when necessary to satisfy customers.
• Execute daily stock maintenance: ensure all products are signed, displayed, and clean.

• Maintain knowledge of all products in the department and adjacent departments.
• Proactively seek knowledge on all products and services.

• Follow all safety policies and procedures and Loss Prevention policies and procedures.
• Communicate effectively.
• Maintain aurika customer focus.

• Interpersonal skills.

Department Supervisor

No travel requirements.

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items.

• Working within a flexible schedule that may include evenings and weekends.
• Warehouse environment that can be dusty and noisy.
• Doors are frequently open, causing drafts and interior temperature changes.

High School Diploma or equivalent.

1 to 2 years Retail or Trade experience an asset.

NA

NA

$18.55 - $19.55 per hour.

The key to our success is treating people well. We encourage associates to speak up and take risks, recognize and reward good performance, and develop people so they may grow.

We maintain an environment of mutual respect, free of discrimination and harassment, where each associate is part of The Home Depot Canada team.

We exercise good judgement by doing the right thing and understand the impact of our decisions.

Strong relationships are built on trust, honesty, and integrity. We listen and respond to the needs of customers, associates, communities, and vendors, treating them as partners.

We give our time, talents, energy, and resources to strengthen the communities we live and work in.

We are committed to providing return on investment for our investors.

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