Retail Security Guard

About The Role

As a Retail Security Officer with Securiguard, you will be more than just a uniformed presence—you’ll serve as a frontline ambassador of safety, customer service, and professionalism in the retail environment. This role is ideal for individuals who are approachable, dependable, and observant.

Retail Security Officers create a safe and welcoming shopping experience by focusing on visibility, proactive patrols, and customer support. Working closely with store management and Loss Prevention teams, you will help prevent incidents before they occur and respond effectively when needed—representing both the client and Securiguard with integrity.

• Maintain a professional, highly visible presence to deter theft and unwanted behavior.
• Provide excellent customer service by greeting guests, assisting with inquiries, and offering reassurance.
• Conduct proactive patrols of sales floors, entrances/exits, and other designated areas.
• Respond promptly and professionally to incidents, disturbances, or emergencies.
• Observe and report suspicious activity in collaboration with store management and Loss Prevention.
• Act as a liaison between security and store operations on customer or safety concerns.
• Complete clear, accurate, and timely incident reports and daily activity logs.
• Promote a positive and safe environment for all staff and customers.

• Valid BC Security Worker License (BST) in good standing.
• Strong communication and interpersonal skills with a customer‑first approach.
• Ability to remain calm, professional, and approachable in all situations.
• Observant, proactive, and dependable in maintaining security standards.
• Minimum of 6 months of retail, customer service, or security experience an asset.
• Ability to collaborate with diverse teams in a fast‑paced environment.
• Must be able to stand and remain attentive during shifts of up to 8 hours.

• Paid Training
• Extended Health Benefits
• Discount Cineplex Movie Tickets
• Opportunities for flexible scheduling and overtime work
• Recognition Programs & Events

Salary: $21 per hour