Tenant Support Worker; White Road Supportive | Sun-Thu

FT Tenant Support Worker (White Road Supportive Housing | Sun-Thu)

Duncan, BC, Canada

Posted Thursday, May 14, 2026 at 10:00 AM | Expires Monday, June 15, 2026 at 9:59 AM

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

This position will provide casework and support to residents of Connective’s programs to enhance their quality of life, to ensure the orderly and safe operation of the facility, and to maintain the goals of the counselling and/or rehabilitative plans.

Unionized. This position is open to all applicants.

Sunday to Thursday,

• Committed Living Wage Employer
• 2022, 2023 and 2025 Canadian Nonprofit Employer of Choice Award from NEOC
• 2023 High-Performance Culture Award from Supporting Lines
• Competitive benefits package, including health, wellness, and pension plan
• Career and personal development, with the ability to grow in a diverse range of programs and departments
• Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
• Access to On-Demand Pay to withdraw earned wages before payday
• Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

• Ensure services and interactions are guided by trauma-informed principles and the Two-Eyed Seeing approach, valuing and integrating both Indigenous and Western knowledge systems.
• Foster environments that prioritize safety, trust, and cultural humility while promoting equitable and inclusive practices for all service users and colleagues.
• Apply harm reduction principles to all aspects of work, recognizing and respecting individuals’ autonomy and diverse circumstances. Commit to non-judgmental, person-centered support that reduces risks and barriers, while fostering empowerment and access to resources.
• Participate in the assessment, goal setting, and program planning - such as Personal Service Plans - for individuals living semi independently. Document and implement the plan and provide input into the evaluation of the program.
• Evaluate client needs and develop short-term plans to meet such needs with the active participation of residents and their families.
• Work directly with additional staff (i.e., Social Workers and Outreach Workers), community service and support providers, government and non-government organizations, and First Nations service providers to inform the development and implementation of individual support plans consistent with harm reduction and Connective’s philosophies and practices.
• Assist residents to function more independently in their own homes and in the community. Assist residents with daily life skills, social skills, and/or behaviour management.
• Nurture opportunities and assist residents with activities such as grooming, basic cooking, money management, shopping, household safety, and pet care.
• Facilitate physical, recreational, educational, social, and vocational activities.
• Recognize, analyze, and deal with potential emergency situations such as aggressive behaviour(s) to minimize potential harm to others and/or the public.
• Administer medication to residents in accordance with established policy.
• Ensure health and safety standards are maintained.
• Maintain oversight of the building as required to mitigate conflict amongst residents and/or other persons accessing the property.
• Complete regular and routine walk-through checks of the property and immediately surrounding area.

• Graduated with a Diploma in a related human/social service field and one-year of related experience.
• Experience with clients with a history of conflict with the law, developmental disabilities and/or spectrum disorders, experiencing homelessness, interaction with social agencies, and experiencing mental health challenges.
• Experience working in Vancouver's Downtown Eastside
• Experience working…