Player Services Representative

We are currently looking for a Part Time 38 hour per week Player Services Representative to join our 2nd Shift team at the Chisholm Trail Casino.

Summary:

Makes first contact with patrons and guests entering the Casino front doors. Answers questions about player promotions and eligibility, inputs patron/guest information into Casino Management System to issues player card and enrolls patrons in promotions, issues complimentary gifts and provides exceptional and positive customer service interactions.

Responsibilities:

* Provides first class customer service - courteous and helpful to all internal and external customer types
- Greets and engages with a smile
- Determines and meets needs
- Seeks positive experience and outcomes
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made

* Completes all training and development requirements and participates in continuing education opportunities

* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Shares responsibilities for maintaining adequate supplies and equipment
- Maintains general upkeep of work area and maintains a safe environment
- Observes and addresses potential environmental hazards and risks
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- May provide break coverage for others as assigned
- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit

* Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area.

* Maintains spreadsheets and databases and inputs data entry.

* Explains various aspects of programs, promotions, benefits, rewards and or requirements to internal and external customers.

* Determines complimentary worthiness of card play using established guidelines and guest point total listed in Casino Management System

* Creates Player's Club Cards entering customer data into computer system capturing information such as various customer demographics to track game play for gifts, promotional participation and increased membership

* All other duties as assigned

Competencies:

Essential:

* Follow instructions, written or oral

* Adhere to all scheduling and attendance requirements

* Honesty, truthfulness, reliability, accountability

* Read, understand and apply regulations and policies

* Communicates verbally with team, departments, guests and management

Skills:

Essential:

* Must be familiar with the MS Office Suite of products

* Accurately type 25 words per minute

Experience:

* No prior experience required, however customer service interaction as a part of prior responsibilities is a plus!

Education:

Essential:

* High School, GED or Equivalent

Credentials:
Essential:

* Pass gaming background check

* Pass Title 31 testing relevant to position

Working Conditions:

* Smoking - cigarette smoke

* Bright and Flashing lights

* Customer service

* Can be fast-paced

* Noisy, ringing bells, people talking and crowds

* Use computer up to 75% of shift

* Sometimes lift and or carry up to 50 lbs

* Sitting up to 80% of shift

* Standing up to 50% of shift

* Walk up to 25% of shift

* Team-oriented

* Pass pre-employment drug test

* Works late afternoons, evenings, possibly up to 1:00 a.m. with notice

* Works holidays and weekends