IT Application Specialist

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Duncan, SC, US

3 days ago Requisition

Salary Range: $80,000.00 To $90,000.00 Annually

Advanced Ceramic Coatings, LLC. (ACC) is a joint venture between GE Aerospace and Lincotek Surface Solutions. ACC is a leader in the ready-to-engine airfoil applications market, namely thermal coatings for aviation components.

The IT Applications Specialist provides technical support for employees and company systems while developing and maintaining internal applications, integrations, and automation solutions.

This position combines hands-on information technology support with software development and business process improvement. The IT Applications Specialist will work with employees throughout the organization to support existing technology, understand business and manufacturing processes, and develop practical solutions that improve efficiency, data availability, and system usability.

Development activities will focus primarily on internal business and manufacturing applications rather than public-facing website development.

Essential Functions

IT Support & Systems

• Provide technical support for computers, software, business applications, printers, mobile devices, and network connectivity.
• Diagnose and resolve hardware, software, application, and basic network issues.
• Assist with employee onboarding and offboarding, including equipment, accounts, and access.
• Support Microsoft 365, Active Directory, user accounts, security groups, permissions, and related systems.
• Install, configure, update, and troubleshoot business applications.
• Assist senior IT personnel with servers, networks, virtualization, backups, cybersecurity, and other infrastructure.
• Maintain accurate technical documentation and IT asset information.
• Follow established cybersecurity, change-management, and IT operating procedures.

Application Development & Support

• Design, develop, test, deploy, and maintain internal business applications and utilities.
• Support and enhance existing internal applications as business requirements change.
• Work with employees and department managers to understand business processes and application requirements.
• Identify opportunities to replace or improve spreadsheets, paper forms, manual data entry, and repetitive processes through software and automation.
• Develop data-entry interfaces, reports, dashboards, workflow applications, and other internal tools.
• Develop and maintain integrations between applications, databases, APIs, and business systems.
• Write database queries and assist with application-related data analysis and troubleshooting.
• Write maintainable, documented application code following established secure development practices.
• Perform application testing, troubleshooting, debugging, and validation.
• Implement appropriate application security controls, including authentication, authorization, input validation, logging, and protection of sensitive information.
• Maintain documentation covering application functionality, configuration, dependencies, deployment, and support procedures.

Business Process Improvement & Automation

• Work with departments to identify opportunities where technology can improve efficiency, accuracy, or visibility.
• Develop scripts and automation for repetitive IT and business processes.
• Assist with integration of manufacturing, ERP, and other business systems.
• Develop reports and dashboards that make operational information more accessible to employees and management.
• Participate in technology implementation and process-improvement projects.
• Evaluate new tools and technologies when they provide a practical…