Manager Field Ops Job Duncan area,South Carolina USA,Management

Primary Purpose

The Manager Field Ops is responsible for managing all operational functions at a branch.

Essential Functions

Direct oversight of dispatcher/routers, service technicians, pick up & delivery drivers, yard personnel, fence crew(s), and shop
Review of all paperwork including manifests, routing tickets, DVIRs, etc. for completion and accuracy
Monitor all service levels and deliveries to ensure the best efficiencies. Recommend measures to improve operational practices and quality of customer care
Work directly with other departments to ensure excellent/positive communication within the region
Work with various departments to resolve customer service & delivery issues. Work with Operations Managers at other branches to coordinate asset transfers
Maintain proper staffing levels to meet and exceed customer and branch needs
Analyze and report on operational activities, i.e., service levels, routing efficiency, labor & overtime, and fuel
Work with the Regional Vice President to develop and implement standard practices and efficiency recommendations
Responsible for fleet DOT administration including, log books & record maintenance
Review and approve e-time punches prior to submitting for payroll processing. Review and approve time off request forms and schedule time off based on operational necessity
Administer the company's safety program at the branch. Work with Safety & HR departments to safety coordinate training, where necessary
Responsible for employee development & conducting periodic performance reviews
Create and maintain a positive, safe, and effective work environment
Operate a variety of company vehicles
Pull trailers with company vehicles
Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES

This position has supervisory responsibilities for staff at the location.

Qualifications

Minimum 2 Year / Associates Degree from two-year college or technical school or equivalent combination of education and experience.
Minimum 5 years of related experience and/or training
Minimum 5 years of proven leadership experience leading a diverse team to accomplish results
Customer Service
Team Building
Organization
Time Management
Communications
Decision Making and Problem Solving
Knowledge of proper cleaning and repair of those assets
Valid Driver License (Class

C)
Have experience with multi-stop routing system and dispatch procedures
Computer knowledge (Navision, Microsoft Office and routing/logistics software)
Excellent written and verbal communication skills
Knowledge of financial statements
Experience managing a budget
Knowledge of all company assets in inventory