Operations Support Analyst

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Job Description

POSITION PURPOSE

This position oversees a team of Operations Support Clerk(s) that provide analytical and administrative support services to a geographically dispersed operations team. Interacts with all levels of Field Operations Management, and the OCS Accounting, Human Resources, and Safety teams to provide analytical and administrative support services by executing the Company’s policies, internal controls, managing data and information flow, and providing analytical and reporting support.

This position is complex with a direct and significant effect on the company’s financial records through proper administration of responsibilities. Accuracy and completeness is critical to the proper classification and reporting of transactions. Demonstrates our “True North” attributes: voice of the customer, respect for the individual, no nonsense communication and utilization of facts, servant leadership and has a continuous improvement mindset in every facet of leadership and daily interaction.

Leads, collaborates and demonstrates the lean principles and utilizes the lean methodologies and tools to facilitate continuous process improvements and value creation for our customers, employees and shareholders. Actively utilizes lean tools (VSM, Kaizen, A3, etc.) to inform and assess business opportunities to drive continuous improvement. Lead and participate in Kaizen and value stream mapping activities.

DUTIES & RESPONSIBILITIES

Staffs, trains, coaches, and reviews a team of Operations Support Clerks who are responsible for transactional activities including payroll, inventory counts, cash deposits, purchasing, fleet set-up, fuel cards, and other administrative functions. Provides ongoing training, coaching, and performance management as needed to team members. Approves payroll hours and adjustments and ensures all payroll is complete and compliant from field. Manages hiring, on-boarding, and training of regional employees and supports hiring managers with other new hires in the market.

Conducts basic operational duties including inventory counts & investigation of count variances custody of a local P-card, cash handling & cash deposits. Supports the Operations team in administering certain procurement related functions which may include assisting in the preparation of work orders and purchase orders. Confirms the quality and quantity of orders received. Provides travel and expense management support as needed.

Handles fleet set-up, fuel card set-up, and general management of vehicle changes, purchases, trade-ins, sales, and other transactions. Manages supplies and provides general office support, including managing incoming calls as needed. Completes all local training and paperwork required to comply with the Company’s safety and other policies. Provides regional operations management support by posting scorecards, compiling management reports, filling in for selected plant operations positions during illness or vacations, and identifying opportunities for improvement.

Has access to customer and credit records, vendor records, distributor agreements, pricing information, contractual agreements, accounting and financial information, trade secrets, and extensive confidential information. May have access to company funds or assets. Make and assume other duties and responsibilities required or assigned by management. Adhering to the Code of Business Ethics is essential. We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards.

Maintain high safety standards. Safety is personal for us all.

CONTACTS

Internal:
Significant contact with field personnel including drivers, FEST employees, plant employees, Plant Managers, Market Managers, Regional Vice Presidents, OCS Department Managers, and other senior management.

External:
Regular contact with company vendors and…