Office Manager

Office Manager

Lead your office team to success! As our Office Manager, we will depend on you to coordinate general office activities, assist with billing and payroll, maintain physical and electronic files, and support other departments as needed.

Why Work for Senior Helpers of Southwest Dallas?

• Great Place to Work® Certified
• Autonomy — We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging.
• Task Variety — We provide an engaging workday that uses your various skill sets to avoid monotony.

What Will Our Office Manager Do?

• Customer Service
  • Serves as a key communication link between clients, caregivers, and the office by handling incoming calls with professionalism, empathy, and problem-solving. Appropriately resolves inquiries or complaints, and/or directs the caller to the appropriate party.
  • Supports scheduling by filling shifts promptly and minimizing disruptions in our client services.
  • Provides regular updates to management on staffing, scheduling, and business needs.
  • Can function as a Caregiver as a backup for the business when needed.
• Payroll & Recruitment
  • Drives caregiver recruitment and on-boarding, ensuring proper training and readiness to serve clients.
  • Processes and supports payroll operations, including collecting, reviewing, and reconciling time sheets against schedules, tracking and resolving discrepancies, documenting significant changes as required, and ensuring accurate and timely payroll processing in accordance with company deadlines.
• Billing – Accounts Receivable & Payable
  • Process and record accounts payable and accounts receivable transactions, including invoicing, incoming payments, invoice coding, period allocation, monitoring outstanding balances, and ensuring timely collections and payments in accordance with company policies.
• Clerical
  • Maintains appropriate confidentiality levels and ensures HIPAA compliance in all aspects of the position.
  • Maintains all necessary records related to Long Term Care (LTC) and Medicaid/Governmental programs.
  • Performs computer, typing, transcriptions and filing duties as required.
  • Handles all incoming mail; sorts and appropriately directs it to the intended recipients.

We Would Like Our Office Manager to Have these

Minimum Qualifications:

• High School Diploma or equivalent.
• Minimum 2 years of progressive experience in office management, healthcare administration, or staffing/scheduling.
• Experience with computers, computer software (Microsoft Office applications) and other relevant forms of technology, including the use of email. Proficiency with scheduling systems and related record-keeping a plus. Experience using Well Sky highly desired.
• Demonstrated success in recruiting, hiring, and on-boarding staff. Strong knowledge of state and local regulations pertaining to recruitment and hiring preferred.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to successfully pass a background check and other pre-employment screenings.
• Must have a valid and current Texas state driver’s license and insurance.
• Must meet state requirements for Caregiver services.
• Must have safe and reliable transportation to go to and from the client’s location and/or facilities and have a vehicle available during assignments in order to assist clients with shopping needs if required.
• Must be available to work various shifts, including nights, weekends, and holidays.

Experience:

• Management experience in home health or related program: 1 year (Required)
• Direct health care service delivery: 1 year (Required)

Job Benefits:

• Competitive Pay
• Paid Time Off
• Limited Voluntary Benefits

About Senior Helpers:

We are an independently owned and operated franchisee of SH Franchising, LLC…