Retail Operations Supervisor

Retail Operations Supervisor

Join to apply for the Retail Operations Supervisor role at Pet Smart.

About Life At Pet Smart

At Pet Smart, we’re more than just a company obsessed with pets
; we’re obsessed with our people too
. Our values are rooted in unconditional love — a lesson we learn from our pets and staying united together
. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

• Paid weekly
• Full time hours
• Health benefits:
  
  medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for full‑time associates
• Career pathing
• Development opportunities

Pet Smart’s Process Lead (Retail Operations Supervisor) shares responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

• Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
• Facilitate the associate experience and support associate development. This includes training, onboarding, mentoring, and coaching for growth, as well as providing feedback into associate performance reviews, disciplinary action and promotions.
• Delegate and validate completion of daily tasks.
• Lead and direct associates when acting as the leader on duty.
• Address and administer associate complaints and grievances.
• Recognize and celebrate associates driving overall associate engagement.

• Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups.
• Manage inventory levels, conduct regular audits, and analyze sales trends to make informed recommendations for stock replenishment and markdowns.
• Assist in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies.
• Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
• Maintain store standards and lead a culture of empowerment by ensuring compliance with our Policies and Procedures (P&Ps) and Code of Ethics.
• Share responsibility with store opening and closing procedures to ensure we uphold our brand promise.
• Complete monthly live cycle counts and address discrepancies.
• Be responsible for pet care maintenance, commitment standards (cleaning, feeding, providing water, etc.) and caring for new arrivals and sick pets.
• Ensure pet parents have a positive experience with online orders including pick‑up in store or ship from store.
• Support the associate and pet parent experience at all levels and ensure pets in our care are safe and healthy.
• Take immediate action and report when a sick/injured pet is identified in the store; transport to the vet as needed.
• Follow company Policies and Procedures to prepare for and receive new store-owned pet arrivals, ensuring pets are healthy before moving to the sales floor after the quarantine period.

• 2+ years of retail supervisory experience in a customer‑focused environment.
• Full‑time availability required, with flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

• No direct reports, however, are expected to guide and support the development of other associates.
• Provide feedback on associate…