Senior Director of Information Technology I.T

The Senior Director of IT is a hands-on technology leader responsible for the reliability, security, support, and continuous improvement of the company’s technology environment. Reporting to the Chief Information Officer, this role will lead day-to-day IT operations across stores, warehouses, offices, and remote users; ensure business-critical systems and infrastructure operate optimally with minimal downtime; and build trusted relationships with leaders across the organization.

This leader will oversee the responsibilities currently performed by the IT operations and field-support function, including infrastructure coordination, store and warehouse technology support, new-location readiness, incident escalation, vendor management, and technology standards. The role will also own security operations, IT budgeting and licensing, contract negotiations, and the operating relationships necessary to align technology with business priorities.

• Lead the IT support function and establish clear, responsive processes for incidents, service requests, escalations, and root-cause follow-up.
• Provide leadership for support across retail stores, warehouses, offices, and remote employees, including hardware, software, connectivity, endpoints, printers, point-of-sale peripherals, and user access.
• Develop service standards, operating procedures, knowledge articles, and escalation paths that improve consistency and user experience.
• Monitor service performance and recurring issues; drive corrective actions and communicate status, impact, and resolution plans to stakeholders.

• Own the performance, availability, and lifecycle of IT infrastructure, including networks, internet connectivity, SD-WAN, wireless, servers, cloud services, endpoints, identity, backup, and monitoring platforms.
• Ensure technology environments are designed, maintained, and supported for reliability, scalability, security, and business continuity.
• Coordinate infrastructure changes, upgrades, maintenance windows, and testing with internal teams and vendors to minimize operational disruption and downtime.
• Establish standards for configuration, documentation, redundancy, disaster recovery, and change management.
• Support new store, warehouse, office, and relocation projects from planning through readiness testing and go-live.

• Lead the company’s day-to-day security program in partnership with the CIO and relevant business stakeholders.
• Manage endpoint security, identity and access controls, patching, vulnerability remediation, security monitoring, incident response, and security awareness activities.
• Maintain practical security policies, procedures, standards, and evidence needed for audits, vendor reviews, and regulatory or contractual requirements.
• Coordinate security incident investigation, containment, communication, recovery, and post-incident improvements.
• Evaluate the security posture of technology vendors and participate in third-party risk reviews, including SOC reports and remediation tracking.

• Manage the IT infrastructure and operations budget, including forecasting, expense control, renewals, capital planning, and business-case development.
• Maintain visibility into software, hardware, cloud, connectivity, security, and support licensing; identify unused or overlapping services and opportunities for savings.
• Establish asset lifecycle practices for procurement, deployment, inventory, maintenance, replacement, recovery, and disposal.
• Prepare regular budget, service-performance, risk, and roadmap updates for the CIO and executive leadership.

• Own day-to-day…