Senior Director of Information Technology I.T

The Senior Director of IT is a hands-on technology leader responsible for the reliability, security, support, and continuous improvement of the company’s technology environment. Reporting to the Chief Information Officer, this role will lead day-to-day IT operations across stores, warehouses, offices, and remote users; ensure business-critical systems and infrastructure operate optimally with minimal downtime; and build trusted relationships with leaders across the organization.

The Senior Director of IT is a hands-on technology leader responsible for the reliability, security, support, and continuous improvement of the company’s technology environment. Reporting to the Chief Information Officer, this role will lead day-to-day IT operations across stores, warehouses, offices, and remote users; ensure business-critical systems and infrastructure operate optimally with minimal downtime; and build trusted relationships with leaders across the organization.

• Lead the IT support function and establish clear, responsive processes for incidents, service requests, escalations, and root-cause follow-up.
• Provide leadership for support across retail stores, warehouses, offices, and remote employees, including hardware, software, connectivity, endpoints, printers, point-of-sale peripherals, and user access.
• Develop service standards, operating procedures, knowledge articles, and escalation paths that improve consistency and user experience.
• Monitor service performance and recurring issues; drive corrective actions and communicate status, impact, and resolution plans to stakeholders.

• Own the performance, availability, and lifecycle of IT infrastructure, including networks, internet connectivity, SD-WAN, wireless, servers, cloud services, endpoints, identity, backup, and monitoring platforms.
• Ensure technology environments are designed, maintained, and supported for reliability, scalability, security, and business continuity.
• Coordinate infrastructure changes, upgrades, maintenance windows, and testing with internal teams and vendors to minimize operational disruption and downtime.
• Establish standards for configuration, documentation, redundancy, disaster recovery, and change management.
• Support new store, warehouse, office, and relocation projects from planning through readiness testing and go-live.

• Lead the company’s day-to-day security program in partnership with the CIO and relevant business stakeholders.
• Manage endpoint security, identity and access controls, patching, vulnerability remediation, security monitoring, incident response, and security awareness activities.
• Maintain practical security policies, procedures, standards, and evidence needed for audits, vendor reviews, and regulatory or contractual requirements.
• Coordinate security incident investigation, containment, communication, recovery, and post-incident improvements.
• Evaluate the security posture of technology vendors and participate in third-party risk reviews, including SOC reports and remediation tracking.

• Manage the IT infrastructure and operations budget, including forecasting, expense control, renewals, capital planning, and business-case development.
• Maintain visibility into software, hardware, cloud, connectivity, security, and support licensing; identify unused or overlapping services and opportunities for savings.
• Establish asset lifecycle practices for procurement, deployment, inventory, maintenance, replacement, recovery, and disposal.
• Prepare regular budget, service-performance, risk, and roadmap updates for the CIO and executive leadership.