Dispatch Manager

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Transportation dispatchers coordinate the movements of means of transport like trucks that are entering terminals. A transport dispatcher contacts drivers and communicates with them through computers, phones or in person. They assign loads to the drivers and make sure that they leave and arrive according to schedule. Dispatchers are available to answer any questions from the drivers and help troubleshoot problems that arise.

• Dispatchers keep track of the progress that drivers make during their day.
• They use a transportation management system to track the driver's progress.
• Check the drivers’ in and out time and transfer these records into a company's files.
• Handle any request or issue brought forward by the customers.
• Process payroll, report accidents, keep driver's logs and communicate with safety.
• Aid in driver recruitment and retention, manage hours of service for drivers.
• Work on a schedule that includes night shifts, weekends and holidays.
• Have strong communication skills; give instructions clearly so that they are understood by the drivers.
• Work under pressure and multitask.
• Stay organized and prioritize the order of calls when receiving a large number of problems at the same time.

Transportation dispatchers need to have at least a high school degree or its equivalent. Most dispatchers begin their career as drivers, where they not only learn about rules related to driving but also about the company’s operations. Usually the company also provides on-the-job training.

Dispatchers need to be adaptable to lengthy and strenuous working hours; dispatchers generally work a 50‑hour week and spend long periods sitting at their desk.

EEO Statement:
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

• Medical insurance
• Vision insurance
• 401(k)