Assistant Housing Officer

Sanctuary Scotland manages rented and shared ownership homes across the country, including Aberdeen, Aberdeenshire, Glasgow, Cumbernauld and Dundee. Our staff help make a real difference to the quality of people’s lives.

Dundee
£29,217 - £30,755 per year
37.5 hours per week - Monday to Friday - 9:00am to 5:00pm

We have an opportunity for an Assistant Housing Officer to join our Housing team based in Dundee. You will be working in a team of 8, Assistant Housing Officers, Housing Officers and a Welfare Rights Officer. You will work on a variety of administrative tasks to provide support and enable the delivery of a high quality housing management service. You will receive full training, on‑going support and opportunities to develop.

Whilst this is a very diverse and challenging role, it is equally rewarding. If you are highly motivated, with a keen eye for detail and a passion for providing excellent customer service, this could be the role for you.

• Front of house reception duties
• Processing housing applications and shortlisting, providing housing options advice
• Drafting tenancy agreement documentation and completing all paperwork associated with home visits
• Liaising with tenants; responding to enquiries and complaints
• Working with customers to resolve issues and improve services
• Preparing correspondence in relation to void properties
• Communicating with external agencies, residents and staff in regards to tenancies
• Raising purchase orders and ensuring the completion of cash sheets, processing cash and card payments
• Processing all admin functions

• Experience working in social housing management
• Recent experience within a customer service environment or administrative position
• Excellent customer service and communication skills
• Ability to work on own initiative, with fast changing requirements
• Proven experience of working to deadlines and prioritising workloads
• Proficient in the use of Microsoft Office - Outlook, Word and Excel also SAP or any other housing systems

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £29,217 per annum (rising to £30,755 per annum after 12 months, subject to satisfactory performance)

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.