Tesco Bureau Manager

Bureau Manager – Tesco Travel Money

Location: Dundee, DD3 8QB

Hours: 37.5 hours a week
Salary: £30,381 per annum
Contract: Permanent

A job where you can grow, lead, and make a real difference. At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you’ll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.

• Passionate people leader who leads from the front, bringing out the best in the team.
• Great communicator with an eye for detail, leaving no stone unturned.
• Experience in driving and delivering revenue, performance and excellence every day.
• Strong retail‑based background with a passion for great customer service and a positive can‑do attitude.

• Leading, supporting and championing your team to deliver excellence every day.
• Working towards KPIs and delivering on targets.
• Reviewing data to drive performance and continuous improvement and celebrating success together.
• Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
• Working in a fast‑paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
• Putting your training into action and offering expert advice on our products and services.
• Following company processes and paying attention to detail to ensure everything stays on track.

• Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings offered at preferential corporate rates.
• Wellbeing support: programmes to help with physical, mental, and financial wellness.
• Flexible shifts – we offer a variety of flexible shift patterns to suit different lifestyles. During busy seasons voluntary overtime is often available if you’d like to boost your hours (and your pay).
• 25 days holiday + bank holidays (pro‑rata)
• Monthly bonus – earn extra when you hit your targets.
• Pension plan – with Scottish Widows.
• Career development – access to training, learning pathways, and internal opportunities to grow.