Partnerships Manager

Snappy Technologies is a growing B2B SaaS business transforming how retailers and enterprise partners manage and scale their digital commerce operations. Part of Snappy Group, we're building on our experience in retail technology to deliver innovative solutions that simplify operations, improve efficiency and unlock new commercial opportunities.

At the heart of our offering is Order Aggregation, a technology solution that brings orders from multiple delivery platforms into one streamlined system, reducing operational complexity and helping retailers manage their online channels more effectively. Alongside this, we're developing broader technology solutions, integrations and white label capabilities that support businesses in an increasingly connected retail landscape.

We're more than a technology provider; we're a commercial and innovation partner, helping retailers and enterprise customers navigate the evolving digital marketplace. At Snappy Technologies, we're focused on building scalable solutions, breaking down barriers and shaping the future of retail technology in the UK and beyond.

This is a hybrid or remote role, with opportunities to collaborate with colleagues across our Dundee and Edinburgh offices and engage directly with external partners. Some travel will be required depending on business and partnership needs.

Snappy Technologies is a growing team within Snappy Group, combining entrepreneurial thinking with the experience and expertise of an established technology business. We're a close-knit, collaborative team that values initiative and fresh ideas. You'll work alongside experienced colleagues and senior leaders in an environment where decisions are made quickly, individual contributions are visible and your expertise can make a real difference in shaping our next stage of growth.

While the role sits within our Growth & Commercial function and currently reports to the VP of Snappy Technologies, its remit extends across Snappy Group, supporting partnerships that underpin both our established marketplace and our growing technology solutions.

As our Partnerships Manager, you'll play a key role in strengthening the relationships, performance and commercial value of Snappy Technologies' external partnerships.

This is a hands-on, commercially focused role combining relationship management, stakeholder coordination and continuous improvement. You'll work with technology, service and commercial partners to ensure partnerships deliver mutual value, commitments are met and opportunities for growth and improvement are realised.

Your day-to-day will include:

• Developing a clear understanding of partner priorities, contractual commitments and opportunities to create mutual commercial value.
• Coordinating regular partner engagement, performance reviews and constructive discussions to strengthen relationships and outcomes.
• Working closely with Product, Engineering, Operations and Commercial teams to ensure partnership dependencies, commitments and challenges are understood and progressed.
• Identifying and addressing barriers to effective partnership delivery, coordinating issue resolution and escalating matters where appropriate.
• Identifying opportunities to improve partner adoption, commercial performance and joint growth initiatives.
• Supporting the assessment, onboarding and development of new partnerships, ensuring effective collaboration and alignment with business priorities.

This is a varied, high-impact opportunity for someone who enjoys building meaningful business relationships, connecting people and ideas, and turning partnerships into measurable commercial and operational success.

To be successful in this role, you'll be/have:

• Proven experience in partnership management, strategic account management, supplier management or a similar commercially focused relationship role.
• Strong relationship-building, stakeholder management and influencing skills, with confidence engaging external partners and senior internal stakeholders.
• Experience coordinating activity across multiple teams, managing competing priorities and progressing issues to resolution.
• An understanding of B2B technology, SaaS platforms, software integrations or technology-enabled service delivery.
• The ability to identify commercial opportunities, challenge underperformance constructively and recommend practical improvements.
• Strong organisational skills, attention to detail and confidence managing commitments, actions and…