Property Maintenance Administrator; Planned

Central Scotland

Link Group

£30,132 - £38,293 per annum (dependent on skills and experience)

The Role

At C~urb, part of Link, people are at the heart of everything we do. Our people have made our award‑winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.

C~urbis looking for an experienced Property Maintenance Administrator to join our Planned Maintenance Team who will contribute to the provision of a high‑quality service to all its customers. The role will also provide administrative support to our Landscaping service, ensuring the effective delivery of services across both teams. The Property Maintenance Team are committed to achieving a ‘right first time’ result for our customers and the post holder will be an integral part in achieving this target.

The post holder will be flexible within the remit of the property maintenance service and will use their initiative to advise and resolve both internal and external customer enquiries.

Reporting to the Planned Maintenance Supervisor, you will be responsible for all aspects of administration in line with our property maintenance service procedures, including confirming appointments for our planned investment programmes, liaising with suppliers and colleagues, processing invoices and payments and updating systems as required.

All property maintenance works will be processed through Link’s internal housing management system [Aareon] ensuring all appropriate coding is used.

About You

As an experienced Administrator, you will have relevant experience of providing administrative support. You will be educated to SCQF level 6/SVQ level 3 or equivalent in Business Administration or in another relevant discipline and will have knowledge and experience of housing repair issues.

The Property Maintenance Administrator will have knowledge of and commitment to providing excellent customer service and relevant experience of providing a frontline service to a range of customers.

This role requires a high standard of IT literacy and intermediate knowledge of Microsoft office systems. The successful postholder will have strong communication skills, both verbal and written.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’s values;
Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency.

For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What’s in it for you?

As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.

As a C~urb employee, you'll likely benefit from the following:

• Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards subject to terms of the scheme
• 35 days’ holiday per year (inclusive of public holidays) pro rata plus an additional 1 day’s pro rata holiday per year after 1 years’ service up to a maximum of 40 days per year
• Opportunity to buy and sell holiday days
• Enhanced company sick and family friendly pay
• Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership
• Defined contribution pension with matched…