Customer Consultant

Our Customer Consultants play a vital role in serving our Virgin Money customers. In this customer‑facing role, you’re the first point of contact delivering exceptional service and support for everyday banking needs. You will build relationships, solve problems, and make a real difference to our customers’ lives.

This is a permanent part‑time role (28 hours per week) with flexible working days.

Your principal role will be welcoming our valued customers to the branch and helping them to use our digital services, as well as educating them about the benefits these services bring.

Additionally, you’ll resolve any banking queries customers may have and have conversations to understand their needs, allowing you to propose the best solutions from our broad range of products and services.

Furthermore, you’ll work with colleagues across branches and the Digital Experience Centre to ensure customers always have the right person to speak to when they need expert advice.

• Experience in a customer‑service environment and a desire to deliver simply brilliant experiences for customers.
• Natural curiosity to help you offer the best solutions for our customers.
• Excellent communication skills and natural ability to engage and build rapport with customers and colleagues.
• A flexible and positive approach to meet customer needs and business demands.
• Drive and enthusiasm to achieve team goals with pace.
• A keen interest in all things digital, with a desire to keep up to date with new technologies.

• Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise and understand their needs, ensuring every decision starts and finishes with the customer in mind.
• Say it straight – We are brave in speaking out and saying what we think, honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done – We prioritise what will have the greatest impact, are decisive, and take accountability for delivering brilliant customer outcomes.

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance‑related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

• Job Identification 3580
• Apply Before 06/03/2026, 10:55 PM
• Locations 7-8 High Street, Dundee, DD1 1SS
  , GB