Safety Operations Associate

At Feeld, we are creating a world where where everyone is more intimately connected to each other and themselves. We are building an inclusive, human-centred product.

The Associate for Safety Operations will be a key part of our Customer Support team and our mission to continuously evolve Feeld to be safer and more inclusive to our community of Members.

We believe in building for and with our most vulnerable Members to create safer spaces that allow them to explore and express their identities.

• Manage and respond to high-priority and high-sensitivity safety workflows and escalations (e.g. DSA appeals, high severity requests, data privacy requests, law enforcement escalations).
• Identify and escalate opportunities to improve processes and macros (policy enforcement, violations, fraud rules, incident response).
• Respond to Data Subject Access Requests in accordance with GDPR and/or CCPA regulations.
• Act as a “voice” for our most vulnerable community members, for their safety and their privacy, to keep advocating for Feeld to be safer and more inclusive.
• Improve documentation for workflows in Trust & Safety.

• Engage with Members and the internal teams: Respond to safety escalations and tickets with sensitivity and speed.
• Resolve Issues of safety: Address and resolve Member issues, concerns, and complaints, ensuring high levels of Member satisfaction and maintaining Feeld’s brand in the areas of safety and privacy.
• Proactivity: Actively seek out and identify ways to keep Feeld safer and more inclusive
• Documentation: Identify efficiency gains and process improvements and document process updates.
• Collaboration: Work closely with the Support, Legal, and Product teams to relay Member feedback efficiently, escalate issues and help improve their overall experience.

• Strong communication skills, both written and verbal.
• Demonstrate knowledge of good Member safety and data privacy practices.
• Ability to manage multiple tasks in an ever-changing environment.
• Ability to handle sensitive and confidential member information with care, expediency, and privacy.
• Experience in safety and/or customer support (bonus if you’re familiar with Zendesk).

• You are familiar with existing industry-specific laws and regulations (DSA, OSB, GDPR, CCPA, etc.).
• You have experience using safety moderation tools to aid in decision making.
• You are familiar with Feeld’s mission and community.

Feeld is an independent, experimental and fully remote organisation reshaping the dialogue on dating and sexuality. The company was founded in 2014 and has evolved since to become the open, distributed structure it is now. We have a naturally agile and fluid culture. The whole team is fully remote, which means you work where and when helps you perform at your best.

We regard autonomy highly and treat our organisation as a product – we iterate, improve and test things internally to see what works best for everyone.

We believe in creating a safe work environment through humanity, fluidity, safety, transparency and progressiveness. When hiring, we look for culture add rather than culture fit.

Because we are a fully remote team, it’s especially important that we create an environment where our colleagues feel included and connected as humans.

Feeld promotes open-mindedness, inclusion, diversity and kindness, both in the world and among our own workforce.

We encourage and welcome applications from people with a history of marginalisation, whether because of race, gender expression or identity, sexual orientation, neurodivergence, national origin, disability (seen or unseen) or any confluence of intersectional identities.

Our goal is a barrier-free application process and working environment. If you require further details or assistance or have any questions about this process, please let us know at

We are conscious of how our work and decisions impact other humans and the environment. We design our product and organisation with consideration for the wellbeing of our Members and colleagues. Feeld’s way of working is…