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Empathetic Call Centre Agent - Financial Recovery & Plans

Job in Dundee, Dundee City Area, DD1, Scotland, UK
Listing for: Encore Capital Group
Full Time position
Listed on 2026-05-31
Job specializations:
  • Customer Service/HelpDesk
    Call Center / Support, Bilingual
Salary/Wage Range or Industry Benchmark: 26436 - 27528 GBP Yearly GBP 26436.00 27528.00 YEAR
Job Description & How to Apply Below
Encore Capital Group is hiring a Call Centre Agent in Glasgow to support vulnerable customers. The role involves inbound and outbound calls, providing compassionate service, and setting up tailored repayment plans. Starting salary is £26,436.80, with potential earnings of £27,528.22 based on experience. Benefits include 31 days holiday, discounts, optional private healthcare, and a hybrid work model for better work-life balance.

Candidates need to pass a credit check and criminal background check.
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