Hybrid End-to-End Customer Resolution Specialist
Job in
Dundee, Dundee City Area, DD1, Scotland, UK
Listed on 2026-06-04
Listing for:
Centrica
Full Time
position Listed on 2026-06-04
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep, Bilingual
Job Description & How to Apply Below
Centrica is looking for a Business Customer Resolution Agent to join their team in Edinburgh. This role involves managing customer accounts and resolving issues across various channels, ensuring excellent customer service and satisfaction.
The successful candidate will have a strong customer focus, problem-solving abilities, and the capability to handle challenging conversations. Responsibilities include ownership of account queries, proactive debt management, and maintaining accurate customer records. A hybrid working model is available after training.
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