More jobs:
Client Feedback & Resolution Specialist
Job in
Dundee, Dundee City Area, DD1, Scotland, UK
Listed on 2026-07-24
Listing for:
Scottish Government
Full Time
position Listed on 2026-07-24
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
Social Security Scotland is recruiting a Feedback Officer to join Client Services Delivery in Dundee. You will handle complaint resolutions by phone or letter, gather information from clients and stakeholders, and explain outcomes clearly.
The role requires strong IT and Microsoft Office proficiency, excellent communication, and flexibility to cover multiple benefit areas as demand requires. You will work in a client‑facing environment upholding dignity and respect.
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