Customer Service Advisor
Job in
Dundee, Dundee City Area, DD1, Scotland, UK
Listed on 2026-10-10
Listing for:
Adecco Portugal
Full Time
position Listed on 2026-10-10
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
Salary: GBP
13.98 - GBP
23.22 per hour
Customer Service Advisor – Dundee (Hybrid)
Hours: Full-time, 35 hours/week | Early or late shifts, 7am–11pm
Location: Dryburgh Industrial Estate, Dundee, DD2 3TN
- hybrid after training
Contract: Temporary, ongoing
- Standard Rate:£13.98 per hour
- Evening Premium (8pm to Midnight):£16.23 per hour
- Sunday Rate:£17.48 per hour
- Sunday Evening Rate:£19.73 per hour
- Overtime & Bank Holidays:£20.97 per hour
- Overtime/Bank Holiday Evenings:£23.22 per hour
We're helping Tesco’s one of the UK's leading retailers grow their customer engagement centre team. If you love turning a tricky call into a great outcome, this is your chance to be the friendly voice customers count on.
What's in it for you- Competitive pay, with strong evening/weekend premiums
- Full training on-site for your first 6 weeks
- Hybrid working once trained
- On-site gym and staff restaurant
- Free on-site parking
- Real career progression opportunities
- Answer customer calls about orders, deliveries and products
- Turn complaints into positive outcomes with empathy and professionalism
- Use our systems to log and resolve requests accurately
- Work closely with your team to keep support seamless
- Represent the brand with integrity in every interaction
- A genuine passion for great customer service
- Confident, friendly phone manner
- Basic IT skills (comfortable learning new systems, familiar with MS Office)
- Ability to juggle tasks in a busy environment
- Flexibility to work shifts, including evenings and weekends
Based at Dryburgh Industrial Estate, Dundee, with a flexible hybrid pattern once you're fully trained. Shifts are confirmed 4 weeks ahead, with a 45-minute flex window on start times.
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