Service Designer

Salary: £55,000 - 55,000 per year Requirements

• Minimum 3 years experience in service design and product design
• Proven ability to work across the full service design lifecycle with minimal supervision
• Experience working with Government Digital Service (GDS) standards and design principles, or comparable design frameworks
• Strong capability in producing service design artefacts including current and future-state user journeys, personas, service concepts, service blueprints and related design documentation
• Experience identifying potential accessibility barriers for complex user groups
• Experience facilitating workshops, design sprints, ideation sessions or similar activities
• Ability to visualise complex services in an accessible and engaging way for different audiences
• Experience solving complex problems in fast-paced environments with strong storytelling skills
• Experience working in agile, cross-functional teams including user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers
• Ability to manage competing priorities within challenging time frames
• Strong stakeholder management and relationship-building skills
• Passion for user‑centric design and translating user needs into effective service solutions
• Candidates should be able to demonstrate examples of previous work through visual artefacts and project examples
• Applicants must be eligible to obtain UK Security Check (SC) clearance, including meeting applicable residency requirements

• Support clients through the full service design process, from ideation and inception through to solution build and testing
• Create service design artefacts including user journeys, personas, service blueprints, service maps and proof of concepts
• Apply recognised service design standards and best practices across public and private sector projects
• Identify and address accessibility and inclusion considerations throughout the design process
• Collaborate effectively within agile, multidisciplinary teams
• Take ownership of service design deliverables while working closely with other user‑centred design disciplines
• Present insights and design outputs clearly using compelling visual communication
• Facilitate workshops, ideation sessions and collaborative design activities
• Identify and manage risks, escalating where appropriate
• Promote and advocate for user‑centred design among stakeholders and project teams
• Bring a curious mindset with a passion for understanding user needs and challenging assumptions

• Support
• Security
• UX UI Design

We are a leading business and technology consultancy with a growing digital and innovation practice. We work alongside multidisciplinary teams to help clients design, improve and deliver user‑centred services that solve complex challenges through design, technology, data and creativity. This is an exciting opportunity to contribute to impactful transformation programmes across public and private sector organisations while developing your expertise in a collaborative and supportive environment.

We are proud of our diverse and inclusive community and welcome applications from people of all backgrounds and perspectives. If you need any help or adjustments during the recruitment process, please let us know when you apply so we can support you.

last updated 29 week of 2026