Lead Technical Services Engineer

Overview

🚀 The Hook

You’ve mastered Azure. You’ve fixed the hard problems. Now you want a seat at the table - not just keeping the lights on, but shaping how great cloud services are delivered.

If you’re ready to lead, influence, and build something better than the “usual MSP grind”, keep reading.

At Synextra, we don’t just manage Azure environments - we care about them. We’re a UK-based Microsoft-focused MSP working with ambitious organisations that rely on the cloud to run their businesses properly.

This role exists because our customers and our team are growing. We need someone who can be the technical backbone of our managed services function — the person others trust when things get complex, high-stakes, or just need to be done right.

You’ll be the bridge between strategy and execution. Between engineers and customers. Between “it works” and “it’s excellent”.

• Real influence – your technical decisions actually matter
• Azure-first environment – no legacy nonsense holding you back
• Time to do things properly – quality over chaos
• Training & certification support – stay sharp, stay current

As Lead Technical Services Engineer, you’ll:

• Own the technical quality of our Azure managed services
• Act as the senior escalation point for complex Azure issues
• Guide and mentor engineers, raising the bar across the team
• Design, improve, and document standards, automation, and best practice
• Work closely with leadership to shape the future of our Azure offering

Success in this role looks like:
Customers trusting Synextra because things just work

• Engineers coming to you for guidance, not firefighting
• Fewer recurring issues because you’ve designed them out