Service Lead

Location: Alcester, UK

Do you combine practical engineering know-how with strong digital and organisational skills?

Severn Lamb & Trams International are looking for a Service Lead to take ownership of our global after sales and service support function. You’ll play a key role in ensuring the smooth running of customer support, logistics, warehouse operations, documentation, and spares procurement for our world-class transport systems.

This is a varied and rewarding role ideal for someone with strong technical skills, real-world engineering experience, and a proactive mindset. You’ll be the primary point of contact for global clients requiring service support for our road and rail visitor transport solutions.

Key Responsibilities:

• Lead first-line product support and coordinate service engineer visits
• Oversee warranty claims, repairs, maintenance, and spare part orders
• Develop detailed service documentation, operation & maintenance manuals, and spare parts lists
• Create and manage digital spares catalogues and repair operation times
• Oversee stock, shipping, and global delivery logistics
• Procure components and services while supporting wider project teams

What We’re Looking For:

• Strong hands-on engineering background - with real-world, practical experience
• High degree of computer literacy - confident working across digital systems, portals, and documentation tools
• Experience in procurement, logistics, and supply chain coordination
• Familiarity with engineering drawings and technical manuals
• Detail-oriented with a proactive, ‘can-do’ attitude
• Flexibility to travel internationally when required
• Full UK driving licence

This is a dynamic and varied role for someone who enjoys combining technical thinking with digital efficiency. If you're ready to lead from the front and make a difference, we want to hear from you.