UC Engineer

Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centres, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential.

We have an exciting opportunity for a UC Engineer to join our team in the UK!

• 37.5-hour working week with flexible working options, giving you that much needed work/life balance
• 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays
• Full training provided as part of robust induction process, including opportunities for continual development with our North Star online learning platform which has over 80,000 courses available
• Employee Referral Scheme
• Flexible benefits package that aims to offer something for everyone
• Get Vibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!
• 24/7 advice and support across a wealth of topics with free access to our Employee Assistance Programme
• To give back to the community and in support of our global ESG programme, you’ll be given 1-day paid leave to participate in local volunteering projects
• Company Pension Scheme, plus life assurance, and access to our free Digital GP App via Aviva
• Private medical cover from 12 months
• Global Recognition Program – 40+ awards were made last year under our Recognise Me scheme

The Getronics Unified Communications team is responsible for the sales, project, delivery, maintenance and support of Unified Communications solutions from Comtel, Mitel and Elevate portfolios to both new and existing customers and also working on NEC products with existing customers in the UK, France and the Netherlands.

Working as the UC Engineer, you will analyse, evaluate and diagnose very complex technical systems and find solutions within a minimum period of time. You will provide expert level technical support for software products interfacing with various personnel in the definition and resolution of problems.

The work you complete will involve implementing new technologies and procedures and integration and configuration work and/ or responding to complex client problems. All your tasks will be completed in line with company technical and quality standards and procedures and to provide a high degree of customer satisfaction with excellent communication skills.

• Assigned incidents are monitored, updated and progressed in a timely manner
• Demonstrate expert technical support knowledge and/or assist in the analysis and definition of complex problems via telephone, email or Teams
• Retain call ownership throughout the problem resolution process on critical system problems and assigned incidents
• Co‑ordinates between clients and vendors to ensure timely resolution of problems.
• Provide a high degree of customer satisfaction in all work undertaken
• Track and document problems ‘by status utilising established problem tracking and reporting systems.
• Support the Service Delivery Team in fulfilling management activities as delegated. These may include attending meetings and performing support functions i.e. Develop and conduct on – the– job training and formal seminars.

• Communication
• Teamwork
• Flexibility
• Responsibility
• Initiative
• Analytical Capability
• Customer Focus
• Planning and organisation
• Focus on Results

• Previous experience of working with NEC Univerge range of UC solutions including SV9500 range and Philips iS range would be beneficial.
• Previous experience with Mitel, Comtel and Intermedia
• Knowledge of BCT, MA4000, VM and Auto attendant would be beneficial
• Knowledge of SiP@NET
• Knowledge of Mitel Mi Voice Business
• Knowledge of VOIP and Audiocodes/SBC’s.

We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.