Field Service Engineer

As a Field Service Engineer you'll be the face of the business, providing first-class aftersales support to customers and helping keep some of the UK's most advanced buses operating safely and efficiently. You'll build lasting customer relationships, solve technical challenges and play a key role in delivering the outstanding service we are known for.

BASIC SALARY: up to £40,000

• Company van (insured, taxed, and fuel covered)
• Paid from the moment you leave home
• Enhanced overtime rates (1.3x, 1.5x, 2x)
• Professional development including EV & Hydrogen training
• IT and diagnostic equipment provided
• Life insurance
• Medicash health scheme
• Discounts with major retailers

Covering all of Scotland

One day you could be diagnosing an electrical fault, the next carrying out a warranty repair, supporting a busy workshop or helping a customer get vehicles back into service.

Your responsibilities will include:

• Diagnosing mechanical and electrical faults using industry diagnostic equipment and technical manuals
• Providing technical support directly to customers on-site
• Completing warranty and campaign repairs to the highest standard
• Identifying root causes and feeding valuable technical information back to the engineering team
• Estimating repairs and supporting the Parts & Service team
• Promoting service solutions and genuine parts where appropriate
• Working closely with Regional Service Managers and customer workshops
• Travelling between customer sites and occasionally attending factory training or supporting other locations when required

We're looking for someone who enjoys getting hands-on, takes pride in their work and genuinely enjoys helping customers.

You’ll ideally have:

• NVQ Level 3 / City & Guilds in Heavy Vehicle or PSV Engineering (or equivalent)
• Proven experience in a heavy vehicle/PSV environment, dealership, or fleet operation
• Strong mechanical and electrical fault-finding skills
• Experience using diagnostic equipment
• A willingness to travel and occasionally stay away from home when required

Year after year, since 1946, we have contributed a tremendous amount of technology & innovative products to help grow and improve the global transportation industry. Our goal is to leave a legacy that will inspire the next generation to move towards a better, sustainable tomorrow.

Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.

, Wallace Hind Selection